Lead Development Representative – Spanish
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Job Description
Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.
Responsibilities:
- Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
- Ask probing questions and use critical thinking to determine next steps with empathy and patience
- Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
- Follow proper and professional escalation procedures
Requirements:
- Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
- Must pass all assessments, background, and drug screening
- High school diploma or equivalent
- Ability to communicate through verbal and written English and Spanish fluently
- Ability to type quickly and accurately
- Ability to handle high chat and call volumes
- Strong customer service and de-escalation skills
- Strong attention to detail
- Analytical thinking and problem-solving
- Ability to navigate multiple windows and applications to provide accurate information to end user
- Ability to work flexible shifts based on business needs
- Prior CRM Experience
Benefits:
- Group Health and Wellness (Medical, Dental, and Vision)
- 100% Remote
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more…
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