Lead, Operations Strategy – Specialty Services Implementation
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Job Description
Operations strategy lead implementing specialty mental-health service lines at LifeStance Health. Driving national programs, process improvements, training, and cross-functional healthcare initiatives.
Responsibilities:
- Develop and implement new service lines that improve clinician and patient experiences
- Drive growth, business process improvement, and initiatives that expand business offerings
- Lead and influence stakeholders to execute national initiatives
- Collaborate cross-functionally with Technology, People, Finance, Clinical Leadership, and Shared Services
- Build relationships with Operations leaders to understand needs and develop patient-service initiatives
- Drive implementation of new service lines through direct involvement, local operating-team partnership, and stakeholder influence
- Execute, document, and optimize a scalable playbook for launching national programs at the site level
- Provide subject matter expertise for implementation and ongoing support of local Specialty Services programs
- Identify Specialty Services training needs and improvement areas
- Report key performance indicators, root causes, and improvement action plans to management
- Assess business practices and procedures to identify weaknesses and enhancement opportunities
- Develop cross-functional project plans for service-line launches and performance improvements
- Lead development of training content, including live meetings and asynchronous Workday trainings
- Organize and manage Specialty Services projects aligned with organizational goals
- Liaise between departments regarding Specialty Services initiatives
- Travel up to 10% to support onsite projects or attend team meetings
Requirements:
- Microsoft Office experience
- Excel skills, including pivot tables and formulas
- PowerPoint presentation skills
- Strong stakeholder management and influence skills
- Excellent written and verbal communication skills
- Ability to handle sensitive and confidential information
- Ability to quickly learn and synthesize new information
- Strong organization, attention to detail, and accuracy
- Familiarity with project management software and applications is a plus
- Legally authorized to be employed in the United States
- Bachelor’s Degree or equivalent experience required
- 3+ years of healthcare experience required
- At least 1 year of healthcare leadership or management experience preferred
- Experience at a high-growth company is a plus
- Experience collaborating with clinical and operational teams to design and implement programs
- Experience managing EHR systems, billing, coding, and compliance processes
- Willingness to travel up to 10% of the time
- Ability to sit, stand, bend, talk, hear, walk, and lift/move objects up to 25 pounds
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- AD&D insurance
- Short- and long-term disability insurance
- Life insurance
- 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- Employee Assistance Program
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