Lead People Business Partner
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Lead People Business Partner managing strategic HR initiatives and employee relations at Shippo. Building partnerships and driving engagement across departments while ensuring compliance and performance management.
Responsibilities:
- Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders.
- Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies.
- Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens.
- Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent.
- Represent the People function credibly in business planning conversations, operating reviews, and leadership forums.
- Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance.
- Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale.
- Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need.
- Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics.
- Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations.
- Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations.
- Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans.
- Design and maintain a listening ecosystem beyond formal surveys (e.g., pulse checks, stay interviews, onboarding/exit signals) that gives leaders ongoing visibility into team health.
- Champion transparency and follow-through on engagement commitments, helping Shippo build a culture of trust and accountability.
Requirements:
- 8+ years of experience in People Partner, HRBP, or related roles, with meaningful time operating as a strategic advisor to senior leaders.
- Genuinely hands-on: you’re as comfortable sitting with an IC to understand their experience as you are presenting recommendations to a VP.
- Experience supporting commercial, GTM, or customer-facing organizations — understanding the business dynamics of revenue-generating and client-oriented teams.
- Demonstrated ownership of employee relations programs at scale, including multi-jurisdiction complexity and compliance.
- Strong working knowledge of U.S. employment law; experience supporting international teams a plus.
- Proven ability to design scalable people programs, frameworks, and toolkits — and then actually run them.
- Strong systems thinker who connects individual decisions to org-level outcomes and anticipates second-order effects.
- Comfortable operating in ambiguity, bringing structure and clarity without waiting for perfect information.
- Trusted advisor who can influence without authority, challenge leaders constructively, and maintain relationships across disagreement.
- Excellent coaching and facilitation skills, especially in high-stakes conversations across all levels of the org.
- Intellectually curious and eager to use data, AI tools, and emerging HR practices to work smarter.
Benefits:
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
- Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible working hours
- One week-long company wide winter slow down
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
- Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
Similar Jobs
Head of People Technology, HRIS
Head of People Technology managing the HRIS ecosystem and leading a team at EverCommerce. Focus on strategic roadmap, AI enhancement, and technical solutioning for a service commerce platform.
Manager, Global People & Culture
Global People & Culture Manager overseeing HR functions for nonprofit Splash. Collaborating globally to align HR practices and ensuring compliance across offices during organizational growth.
Senior People Business Partner
Senior People Business Partner providing HR strategic guidance and support for G&A and GTM organizations. Collaborating with leaders in a tech-focused environment to enhance business performance.
People Operations Specialist
People Operations Specialist streamlining HR processes and enhancing employee experience at Vanta. Collaborating cross-functionally while maintaining data integrity and compliance in a remote environment.
Senior People Ops Specialist
Senior People Ops Specialist managing employee lifecycle and benefits programs at Primer. Leading global compliance and tech initiatives in a fully remote environment across multiple jurisdictions.
Director of People Operations
Director of People Operations at Aidin focusing on HR generalist support, employee onboarding, and compliance in a fully remote environment. Collaborate with management to enhance organizational culture.
Chief People Officer – Ehrenamtlich
Chief People Officer leading the people strategy at Deutsche Finanzhilfe for financial education. Focusing on culture, structure, and team development in a fully remote environment.
Senior People Systems, Integrations Analyst
Senior People Systems & Integrations Analyst optimizing Workday and employee experience at Chainalysis. Collaborating across departments to enhance people technology and integrations with innovative solutions.
People Programs Lead
People Programs Lead focused on HR operations and technology at Chainalysis. Driving operational excellence and employee lifecycle programs with AI and automation.
People Systems & MI Manager
People Systems & MI Manager supporting daily operations of SuccessFactors and other systems. Collaborating with IT for technical support and ensuring data integrity as part of People Services team.
HR & People Operations Manager
HR & People Operations Manager at Reperio Health overseeing onboarding, benefits administration, and compliance in a fast-growing health tech startup.
Director of People Operations
Director of People Operations at Cohere, a leading AI company, building operational backbone for global scaling amid rapid growth. Lead the People Operations team and drive systems for scale.
Senior People Partner
Senior People Business Partner managing strategic partnerships and people operations at KOHO. Focusing on enhancing employee experience and organizational effectiveness in the financial tech industry.
Human Resources Assistant
HR Assistant focusing on employee support, administrative routines, and internal process support in São Paulo. Seeking an organized professional with good communication skills and attention to detail.
Junior People Partner
Junior People Partner supporting employee lifecycle and engagement initiatives at Helpware. Working with HR teams to implement HR processes and policies with a supporting team atmosphere.
People Operations Partner
People Operations Partner at Whatnot focusing on scalable and data-driven HR operations. Leading initiatives for payroll, compliance, and employee experience in a remote setting.
People Experience – HR
Join Product Hackers as an HR professional focusing on People Experience and Talent Acquisition. Transform employee engagement and ensure strategic growth while shaping company culture.
Contract People Business Partner
Contract People Business Partner providing strategic HR support to G&A teams in a fast-paced environment. Focus on organizational effectiveness, employee experience, and talent opportunities.
Senior Biz Ops, People Generalist
Join TheyDo as a Senior Biz Ops & People Generalist to build a customer-centric and people-focused organization in a remote setting. Collaborate with global teams to drive strategic initiatives and enhance employee experience.
Senior People Partner
Senior People Partner operationalizing performance management and employee relations at a healthcare startup. Fostering organizational effectiveness and growth in a high-growth environment.