Lead Renewals Specialist – Splunk
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Job Description
Lead the Splunk Renewals team in ensuring customer retention and renewal rate growth. Collaborate cross-functionally to meet strategic objectives and drive operational excellence.
Responsibilities:
- Lead a team accountable for customer retention, renewals, and growth of Splunk's enterprise software solutions
- Coach and mentor Renewals Specialists
- Align regional revenue retention plans with organizational and corporate objectives
- Lead change management initiatives
- Deliver accurate, detailed regional forecasts on a rolling four-quarter basis
- Consistently meet or exceed quarterly and annual renewal rate targets and KPIs
- Reduce churn quarter-over-quarter through proactive risk identification and mitigation
- Define, streamline, and implement internal business processes and operational guidelines
- Collaborate with sales to develop long-term account management strategies
Requirements:
- 5+ years of relevant leadership experience
- Proven SaaS sales management experience with a track record of driving growth and team performance
- Deep understanding of renewals sales metrics
- Experience in recurring revenue models
- Strong data-driven decision-making and problem-solving skills
- Excellent organizational, operational, and time management capabilities
- Outstanding interpersonal, communication, and problem-solving skills
- Autonomous leader capable of managing and developing an autonomous team
- Proficient with MS Office Suite and Salesforce
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward from one calendar year to the next
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses for non-sales roles
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