Lead, Residential Solar Service Operations
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Job Description
Leading service partners, contractor relationships, and team operations for IGS Energy’s 500 MW+ residential solar portfolio. Driving maintenance resolution, reporting, training, and operational efficiency.
Responsibilities:
- Lead the residential solar service operations team overseeing portfolio performance, operations, and maintenance
- Manage strategic partner and contractor relationships
- Facilitate resolution of maintenance issues and system issues remotely
- Manage service invoices and costs, review contractor expenses, and approve invoices
- Validate system operation and ensure accurate service documentation
- Coordinate internal teams and service providers to resolve maintenance issues
- Monitor contractor performance, compliance, and adherence to service level agreements
- Lead day-to-day team management, training, mentoring, and development
- Create and modify user guides, job aids, and training documentation
- Act as an Asset Management 360 platform expert and guide new service partners through onboarding
- Deliver training on CRM, service requirements, IGS standards, solar installations, and maintenance
- Coordinate with IT to resolve platform issues
- Compile reports and dashboards covering resolution rates, time to resolution, cost, and operational efficiency
- Analyze maintenance trends and service case resolutions to support data-driven decisions
- Develop workflows with leadership to improve operational efficiency and service quality
- Audit records related to site visits, maintenance requests, and service activities
- Contribute to special projects and identify and mitigate risk exposure
Requirements:
- Applicants must be authorized to work in the US on a full-time basis
- No current or future sponsorship is supported or available
- 2-4+ years of experience in the Solar or Energy industry
- 3+ years of experience using Excel for analysis and communicating complex data
- Advanced knowledge of the operation and maintenance of photovoltaic systems
- Familiarity with multiple Residential Solar system architectures
- Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred
- Familiarity with Customer Relationship Management (CRM) software a plus
- Intermediate skills in MS Office Applications: Outlook, Excel, PowerPoint, Word, Visio, SharePoint
- Experience collaborating cross-functionally with internal and external stakeholders
- Ability to manage dozens of service contractor partnerships, multiple projects, and competing priorities
- Ability to navigate complex resolutions and learn new technologies and platforms
- NABCEP professional certification a plus
- Relevant manufacturer install certifications a plus
- Degree in Business Administration, IT, Operations, Renewable Energy, or another applicable field is a plus but not required
Benefits:
- Annual incentive plan based on company performance
- Medical coverage with free telehealth
- Dental coverage
- Vision coverage
- Employer health savings account contributions
- Headspace support
- Free mental healthcare visits for employees and dependents
- Maven family planning support
- Paid family and caregiver leave
- Fertility, adoption, and surrogacy services
- 401(k) plan with company match
- Financial wellbeing tools
- Paid time off
- Tuition reimbursement
- Paid leaves
- Employee hardship fund
- Additional perks
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