Lead Technical Implementation Consultant
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Job Description
Lead Technical Implementation Consultant managing technical execution for Shipium's AI-augmented workflows in supply chain operations. Own the integration projects across the enterprise product portfolio with customer-focused solutions.
Responsibilities:
- Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers.
- Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices.
- Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite.
- Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations.
- Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs).
- Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success.
- Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders.
- Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows.
- Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap.
- Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.
Requirements:
- 7+ years of related technical experience in a fast-paced SaaS environment.
- Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space ( WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred ).
- Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation.
- Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.
- Strong proficiency with JIRA, Confluence, and modern project management systems.
- Bachelor’s degree, or an equivalent combination of education and experience.
Benefits:
- full medical, dental & vision coverage (with 65% coverage for dependents)
- optional life insurance and long-term disability coverage
- a 401(k) retirement plan
- fully remote work-from-home options in 28 states
- 8 paid weeks of parental leave
- paid holidays annually
- self-managed vacation time
- sick & safety leave
- volunteer time off
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