Lead Travel Consultant, French Speaking
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Job Description
Lead Travel Consultant arranging complex corporate air, road, rail, and hotel travel for Amex GBT clients. Delivering French-language, high-touch service through GDS platforms.
Responsibilities:
- Advise and arrange travel for corporate business customers, including individuals and groups
- Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations
- Use Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo; training may be provided
- Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
- Provide proactive travel advice and sell additional services while adhering to clients’ company travel policies
- Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics
Requirements:
- Previous experience in travel, preferably business travel
- Understanding of fares and ticketing rules for car, air, and hotel
- Fluency in French, written and verbal, is a must
- Native GDS expertise: Sabre, Apollo, Amadeus and/or Galileo
- Professional written and verbal communication
- Attention to detail
- Integrity and ability to safeguard personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds
- Ability to resolve customer issues quickly and independently
- Teamwork and openness to feedback
- Flexibility and preparedness to work afternoon shifts (12-8pm) and weekends
- Ability to work in a 24/7 Traveler Care operation
Benefits:
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups
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