Learner Compliance Specialist III, Credential Support
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Job Description
Credentialing specialist managing compliance for up to 450 newly admitted learners at an educational institution. Guiding documentation, screenings, systems navigation, and corrective actions.
Responsibilities:
- Manage a high-volume caseload of newly admitted learners, up to 450 learners, ensuring compliance with College Experiential Learning credentialing requirements
- Guide learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings
- Provide guidance on credentialing systems and College and EL requirements
- Communicate with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues
- Monitor learner progress for large cohorts, identify compliance risks, and implement corrective actions
- Support training and mentoring of Specialists I and II
- Collaborate cross-functionally to resolve escalated credentialing issues and improve workflow processes
- Maintain accurate documentation and records in credentialing systems to track learner progress, compliance status, and outcomes
Requirements:
- Bachelor’s degree from an accredited institution is preferred
- Minimum of two years’ experience in credentialing or administrative support within education or healthcare settings
- Demonstrated proficiency in professional communication across multiple mediums
- Strong customer service skills with experience handling high-volume caseloads
- Proficiency with Microsoft Office products and credentialing software
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