Learning Experience Designer, Customer Enablement
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Job Description
Learning Experience Designer facilitating customer training and support for Laivly's AI solutions. Transforming complex product functionality into engaging learning for customer success.
Responsibilities:
- Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
- Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources.
- Deliver customer onboarding and training sessions across our product portfolio.
- Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality.
- Gather customer feedback and enablement insights to help improve product usability and adoption.
- Maintain and continuously improve our knowledge base and customer enablement content.
- Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy.
- Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience.
- Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content.
- Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network.
Requirements:
- 3 to 5 years of experience in instructional design, customer enablement, learning and development, or a similar role.
- Experience building digital learning content using Articulate Rise or comparable authoring tools.
- Experience working within a SaaS or technology environment.
- A natural curiosity for understanding software products and explaining technical concepts in a way that's easy for customers to understand.
- Strong written communication skills and experience creating customer-facing documentation or learning materials.
- Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations.
- Familiarity with LMS platforms and AI-powered content creation tools.
- A portfolio that demonstrates your instructional design work.
- Experience supporting product-led growth (PLG) or customer self-service initiatives.
- Experience with Articulate Storyline, Camtasia, Loom, or similar tools.
- Experience within the contact center or customer experience industry.
Benefits:
- Flexible environment that works with you
- Professional development opportunities
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