LearnOps Community Manager

Posted 3hrs ago

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Job Description

Manage LearnOps Community and Academy, enhancing corporate learning experiences. Collaborate across teams to define community and enablement strategies in an engaging environment.

Responsibilities:

  • Manage the LearnOps Academy — maintaining our micro certifications and comprehensive LearnOps certification, responding to learner inquiries, and launching one new micro credential per month based on trending industry topics.
  • Build and execute enablement strategies that power scalable learning and content creation across the organization, for customers, and for partners.
  • Play a key role in growing and engaging the world's first LearnOps Community, working alongside industry experts and Chief Learning Officers from leading global organizations.
  • This role balances creative direction, strategic thinking, and hands-on execution. You will work closely with Customer Success, Sales, Marketing, Product, and our CEO to define and build our community and enablement ecosystems.

Requirements:

  • Post-secondary graduate of an education, instructional design, communications, or similar program.
  • Excellent verbal and written communication skills — thoughtful, direct, and kind.
  • Strong ability to manage stakeholder relationships and work cross-functionally.
  • Self-starter who takes initiative, solves problems, and thrives in a fast-paced, high-energy environment.
  • Analytical mindset — comfortable using data to inform and refine strategies.
  • Detail-oriented with a love for documentation — for yourself, your team, and the community.
  • Comfortable working in an outcome-based, collaborative, and transparent environment.
  • Familiarity with HubSpot for managing learner communications, enrollment workflows, and reporting.
  • Familiarity with one or more Learning Management Systems (LMS) and comfort administrating learner programs, issuing certifications, and managing course content.

Benefits:

  • Medical, dental, vision, and extended health coverage from day one — no waiting period.
  • Unlimited vacation days.
  • Monthly "You Days" when the whole company gets the day off to recharge and focus on themselves.
  • Paid time off on your birthday to celebrate and enjoy a day just for you.
  • Professional development opportunities through access to internal mentors and a large library of learning content.
  • A flexible, remote-first way of working.