Legal Liaison
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Job Description
Remote Legal Liaison coordinating medical records, insurance verification, and billing for Clearway Pain and Clearway Surgery Center. Supporting patients, attorneys, providers, and third-party vendors.
Responsibilities:
- Coordinate and support personal injury department functions related to medical records and billing
- Initiate medical records by creating and processing patient cases
- Retrieve medical records through chart exporting and document retrieval issues for statistical and follow-up purposes
- Deliver charts/requests to assigned personnel or company
- Communicate record availability or unavailability to healthcare providers, requesters, and attorneys
- Document and communicate actions, irregularities, and continuing needs to maintain work continuity
- Maintain confidentiality of patient records and comply with HIPAA rules and regulations
- Forward records to third-party vendors as necessary
- Call patients to gather information
- Verify auto insurance and contact attorneys for policy limits and accident details
- Verify patients' personal health insurance
- Contact patients to schedule or transfer scheduling to patient access after clearance
- Create billing statements for Clearway Pain and Clearway Surgery Center
- Verify billing balances against patient accounts and send statements to requested parties
- Confirm insurance payments and verify balances after posting
- Establish points of contact with attorneys' offices and patients
- Check work email regularly throughout the workday
- Participate in and complete required trainings and in-services
- Perform other assigned duties
Requirements:
- High School Diploma or equivalent with a minimum of three (3) years related experience, or an equivalent combination of education and/or experience
- Must live in one of the states where the company currently operates: MD, DE, VA, NJ, PA, FL, AL, GA, SC, or TX
- Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
- Excellent written and oral communication skills, including exceptional customer service
- Ability to establish and maintain effective working relationships with doctors, clinical staff, co-workers, and the public
- Ability to work individually and within a team
- Ability to follow verbal and written instructions
- Ability to work a flexible schedule
- Ability to respond with patience and understanding during stressful patient-health and emergent situations
- Ability to multitask and prioritize
- Extreme attention to detail
- Strong organization skills
- Problem-solving and reasoning abilities
- Ability to meet predefined quality standards
- Professional attitude and appearance
- Working knowledge of CPT and ICD-10 coding rules
- Solid foundation of insurance knowledge and third-party payer guidelines
- Working knowledge of the healthcare field, medical specialty, and medical terminology
- Strong desire to provide excellent customer service
- Compliance with applicable organizational rules and regulations
- High ethical and professional standards
- Desire to continuously improve professional performance
- Reliable transportation
- Preferred: experience with motor vehicle insurance or a chiropractor's office
- Preferred: two years' experience working with an Electronic Medical Record (EMR)
- Preferred: Medical Billing Certification
Benefits:
- Remote position
- Flexible schedule
- Required trainings and in-services
- Reliable transportation for assignments at company locations
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