Live Ops Manager
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Job Description
Live Ops Manager at Devoted Studios ensuring server reliability during global in-game events. Overseeing cross-functional teams and managing content rollout for live services in a remote environment.
Responsibilities:
- Coordinates SRE, engineering, and production during live outages and degraded service events. Runs post-mortems. Drives structural improvements so the same incident does not recur.
- Plans, coordinates, and launches in-game events end-to-end. Owns the event readiness checklist — content, infrastructure scaling, QA sign-off, comms. Is accountable if an event ships broken or at the wrong time.
- Governs the curation, scheduling, and rollout of live in-game content — item shops, seasonal offers, rotating content. Owns the content calendar and coordinates across product, design, and monetisation.
- Reads live telemetry to understand player behaviour, retention signals, economy health, and event performance. Surfaces insights that inform content decisions and monetisation tuning. Works alongside data analysts — does not replace them.
- Holds the connective tissue across SRE, QA, community management, and product. Ensures new features integrate into the live environment without surprises. Runs the operational readiness gate before major launches.
- Maintains runbooks, incident playbooks, content rollout SOPs, and post-mortem documentation. The live operations function does not depend on any one person's institutional memory.
Requirements:
- 5+ years of experience in live operations, site reliability, or technical game production — with at least 2 years in a role where they were responsible for live service uptime on a multiplayer title
- Proven incident command experience: has run a live incident bridge, not just participated in one. Has written and acted on post-mortems.
- Experience coordinating cross-functional teams: SRE/engineering, QA, community, and product in the same operational context
- Hands-on with live monitoring tools: Datadog, PagerDuty, Grafana, Splunk, or equivalent. Can read a dashboard and ask the right question.
- Content operations experience on a live game: has owned or co-owned a content calendar, item shop curation, or in-game event rollout for a major multiplayer title
- Data literacy: comfortable reading player telemetry, retention metrics, and economy KPIs — and translating them into operational decisions. Not a data scientist, but not data-avoidant.
- Strong async communication: produces clear, concise written updates for both technical (SRE) and non-technical (community, product) audiences
- Remote-first discipline: has led live ops in a distributed environment across timezones
- **Preferred**
- Experience at a major F2P or live-service title with 1M+ concurrent players during a major event
- Familiarity with Unreal Engine infrastructure and game build pipelines — does not need to be an engineer, but understands the moving parts
- Knowledge of in-game economy health indicators: currency inflation, sink/source imbalance, retention drop patterns
- Previous experience coordinating an item shop or seasonal content schedule with real commercial impact
Benefits:
- **We offer:**
- Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development
- Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners;
- Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours
- А chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.
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