Live Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
eBay Live Support Specialist supporting collectors and sellers during live shows, auctions, payments, and post-sale transactions. Resolving customer issues across chat, phone, and email for eBay’s collectibles marketplace.
Responsibilities:
- Serve as the primary Customer Support contact during eBay Live shows and related live-selling events
- Monitor live-stream comments and chat and answer customer questions
- Help maintain a professional and positive community environment
- Assist buyers with account access, bidding, purchases, payments, invoices, order status, and platform navigation
- Identify and advance technical issues, transaction concerns, inappropriate activity, and other customer-impacting problems
- Coordinate with Production, Logistics, Operations, and other internal teams
- Document recurring customer questions, technical issues, and feedback
- Support buyers and consignors through phone, email, chat, and other support channels
- Assist with accounts, site navigation, bidding, bid limits, checkout, billing, invoices, payments, returns, refunds, and order concerns
- Handle customer issues from initial contact through final resolution
- Support post-sale transactions, payments, invoices, and order fulfillment
- Serve as the designated Customer Support auction closer during the 2:30 p.m.–11:00 p.m. shift and remain available until auction close when required
- Prioritize time-sensitive concerns affecting auction participation
- Monitor active auctions and communicate urgent issues to leadership and partner teams
- Maintain accurate records of customer interactions and outcomes
- Share recurring concerns and operational trends to support process improvements
- Meet expectations for quality, productivity, customer satisfaction, response times, attendance, and schedule adherence
Requirements:
- High school diploma or equivalent required
- Three or more years of customer service experience, preferably in e-commerce, live commerce, auctions, payments, or collectibles
- Strong written and verbal communication skills
- Ability to remain professional and make sound decisions in fast-paced, customer-facing situations
- Strong problem-solving, critical-thinking, and de-escalation skills
- Ability to manage multiple conversations, systems, and priorities while maintaining accuracy
- Strong ownership of customer issues and ability to work independently while collaborating across teams
- Comfortable working on an Apple Mac and learning new technology and support platforms
- Evening and weekend availability
- Ability to remain beyond 11:00 p.m. when an auction or live event requires additional coverage
- Knowledge of the collectibles industry or interest in learning the hobby preferred
- Experience with eBay Live, eBay Seller Hub, Genesys, Google Workspace, Microsoft Excel, Stripe, Sprout Social, Jotform, or similar platforms preferred
- Remote roles are not eligible for U.S. visa sponsorship
Benefits:
- Target bonus (as applicable)
- Restricted stock units (as applicable)
- Medical benefits
- Financial benefits
- Other benefits
- 401(k) eligibility
- Paid time off (PTO)
- Parental leave
- Remote work arrangement
Similar Jobs
Customer Experience Architect
Customer Experience Architect designing Vacatia’s hospitality technology ecosystem across CRM, contact center, AI, and data platforms. Owning architecture, vendors, launches, reliability, and continuous CX optimization.
Atención al Cliente – Pagos Puntuales y Quincenales
Asesor telefónico remoto atendiendo consultas de clientes Claro postpago para MDY, empresa transnacional de BPO y telecomunicaciones. Resolución de dudas mediante llamadas en turno PM.
Customer Service Coordinator, PCO
Remote Customer Service Coordinator resolving pharmacy client cases for Enclara Pharmacia. Monitoring Salesforce queues, researching quality issues, and coordinating timely resolutions.
Customer Support Specialist
Customer Support Specialist resolving complaints and requests for Skylum’s AI-powered photo editing software. Converting potential customers through product-benefit guidance via chat and email.
Customer Service Call Center
Patient Advocate Representative handling patient calls, insurance verification, authorizations, and reorder processing. CCS Medical delivers home medical supplies and chronic care management nationwide.
Customer Support Specialist
Customer Support Specialist helping German property managers use Impower’s SaaS platform. Resolving product issues and improving workflows with Product and Engineering teams.
Customer Service Advisor
Remote Customer Service Advisor supporting appliance warranty registrations, returns, and replacement orders. Serving a home-appliance solutions business supplying retailers, consumers, and B2B customers.
Travel and Customer Service Coordinator
Global Study Coordinator managing patient travel, communications, and logistics for Suvoda’s clinical trial studies. Supporting Global Study Managers, hospitals, vendors, and participants across active trials.
German Speaking Customer Support Agent
German-speaking customer support agent handling phone and email inquiries for SIXT Share, SIXT’s car-sharing service. Resolving complaints and delivering tailored solutions remotely from Spain.
Customer Service
Remote customer service role booking vacations, cruises, resorts, and travel packages for Leisure Life Travel. Managing reservations and client inquiries with flexible scheduling and provided training.
System Support Specialist
System Support Specialist configuring and testing insurance products for Porch Group, a vertical software and insurance platform. Supporting launches, troubleshooting systems, and improving operational workflows in Colombia.
Customer Service Representative
Remote New York customer service representative answering insurance questions and resolving coverage, claims, cost, and billing issues. Maintaining client records and processing policy transactions for One80 Intermediaries, a global insurance distribution platform.
Student Support Representative
Student Support Representative assisting APUS online university students with questions, account privacy, funding, and issue resolution. Handling support through phone, email, and chat while coordinating with university departments.
Customer Service Representative – Bilingual, English/Spanish
Bilingual customer service representative scheduling non-emergency medical transportation for SafeRide Health. Supporting members, providers, and health plans in English and Spanish.
Customer Support Representative
Customer Support Representative supporting players for an innovative game development company. Handling Zendesk inquiries, bug reporting, QA smoke tests, app reviews, and support documentation.
Senior Support Specialist
Strategic support specialist serving Datacor’s process-manufacturing software clients. Managing enterprise support accounts, help desk partnerships, and small delivery projects.
German Speaking Customer Service Representative
German-speaking customer service representative supporting customers remotely from Braga, Portugal. Handling inquiries, resolving issues, and maintaining customer interaction records across phone, email, and chat.
Junior Customer Support, Dutch-Speaking
Dutch-speaking customer support specialist assisting customers for an international Athens-based support team. Handling inquiries by phone, email, and chat while resolving issues in Dutch and English.
Service Support Specialist
Service Support Specialist troubleshooting complex SaaS API and ETL issues for Adverity’s marketing-data platform. Supporting customers during LATAM night-shift hours through case resolution, consultation, and knowledge management.
Technical Customer Service Advisor
Technical Customer Service Advisor resolving broadband, telecoms, mobile, billing, and connectivity issues for Utility Warehouse utility customers. Delivering first-call resolution through phone and live chat support.