Loan Servicing Representative
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Job Description
Loan Servicing Representative minimizing losses through account recovery efforts. Engaging with customers to answer inquiries and discuss payment arrangements in a supportive environment.
Responsibilities:
- Minimize losses by assisting with recovery efforts on accounts that are 5 to 80 days delinquent
- Help customers with general inquiries such as daily interest accrual and payment schedules
- Contact customers via phone to collect overdue payments and discuss arrangements
- Review delinquent accounts to determine collection strategies and identify at-risk accounts
- Monitor payment trends and engage with customers showing signs of financial difficulty
- Collaborate with internal teams to resolve issues and ensure compliance
Requirements:
- High school diploma or equivalent
- 0-3 years relevant work experience
- Previous experience in collections, customer service, or a related field
- Strong negotiation skills
- Advanced knowledge of collections processes and applicable laws
- Proficiency with collection software and systems
- Strong organizational skills
- Excellent verbal and written communication skills
- Ability to handle difficult customer situations with professionalism
Benefits:
- Competitive salary
- Monthly bonus opportunities
- Training and development opportunities
- Team member recognition and awards
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