Long Term Disability Team Lead
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Job Description
Specialist, Long Term Disability Team Lead managing complex claims for Lincoln Financial's Group Protection Organization. Collaborating with peers and supporting other LTD teams while providing technical guidance.
Responsibilities:
- Manages a caseload of complex claims that cover a variety of eligibility types, policy provisions, and/or multiple diagnoses and claim factors.
- Analyzes and processes claims by investigating and obtaining a wide range of complex information.
- Applies claims policies & procedures and appropriately engages intervention of internal/external resources to ensure fair, ethical, and timely management of assigned claims.
- Utilizes judgment and knowledge of claims management to make decisions based on information available at the time of decision.
- Analyzes and interprets complex coverage contracts to determine if eligibility is met.
- Effectively manages time and desk organization; coaches others on techniques and systems for organizing/prioritizing work and staying current on caseload.
- Identifies and resolves gaps in financial calculations and offsets when applicable, shares technical knowledge and approach on financial calculations with team members.
- Interprets calculations correctly involving complex contract provisions and works with applicable resources as needed to resolve issues.
- Understands and reinforces to junior team members the importance of correct and accurate eligibility decisions and benefit calculations.
Requirements:
- 4 Year/Bachelor's degree or 4 years of equivalent work experience in lieu of Bachelor's (Minimum Required)
- 1 - 3+ years of Claims experience directly aligned to the specific responsibilities of this position (Required)
- Ability to perform under stress in cases of emergency, critical or hazardous situations.
- Ability to work with others in a team environment.
- Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Benefits:
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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