Management Analyst – Strategic Planning, Program Operations
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Job Description
Management Analyst facilitating strategic planning and operational support for the Million Veteran Program. Collaborating with Veterans Affairs and improving healthcare processes via effective tools and workflows.
Responsibilities:
- Coordinate and help drive strategic planning activities, including development of pre-meeting materials, stakeholder outreach, facilitation support, documentation of decisions, action tracking, and follow-up activities necessary to move planning outcomes into implementation.
- Assist leadership in translating strategic planning outcomes into actionable workstreams, implementation plans, milestones, and deliverables.
- Track action items, deadlines, dependencies, and priorities across multiple initiatives and stakeholders.
- Facilitate communication and coordination among distributed teams, program leadership, and field-based stakeholders.
- Assess existing business processes and operational workflows to identify opportunities for increased efficiency, consistency, and effectiveness.
- Document processes, workflows, business rules, and operational procedures through process maps, SOPs, guidance documents, templates, and job aids.
- Develop recommendations to streamline routine program office activities and improve operational performance.
- Support continuity-of-operations efforts through documentation of institutional knowledge, workflows, decisions, and recurring operational activities.
- Assist with management of recurring program office activities, including tracking personnel requests, staffing actions, budget-related submissions, communications, and other administrative workflows.
- Develop and maintain tracking tools, SharePoint-based solutions, document repositories, and workflow management resources.
- Collaborate with technical staff and SharePoint administrators to identify opportunities for automation and process improvement using Microsoft 365 tools such as SharePoint, Forms, Lists, Teams, and Power Automate.
- Prepare executive summaries, status reports, briefing materials, meeting notes, and leadership updates.
- Monitor implementation progress and ensure timely follow-up on assigned actions and decisions.
Requirements:
- Bachelor’s degree in business administration, public health, research administration, organizational development, management, or a related field.
- Minimum of four (4) years of experience supporting complex programs, organizational initiatives, strategic planning efforts, or business operations.
- Experience coordinating activities involving multiple stakeholders, competing priorities, and cross-functional workgroups.
- Experience evaluating business processes and workflows and developing recommendations for operational improvement.
- Experience creating SOPs, process documentation, workflow diagrams, guidance materials, templates, or knowledge management resources.
- Strong organizational, analytical, facilitation, and problem-solving skills.
- Strong written and verbal communication skills, including meeting coordination, stakeholder engagement, executive-level communications, and documentation of decisions and action items.
- Proficiency with Microsoft 365 applications, including SharePoint, Teams, Excel, Word, and PowerPoint.
- Ability to work independently while managing multiple priorities in a dynamic environment.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the United States.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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