Manager, Care Management Operations
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Job Description
Manager of Care Management Operations at Curana Health overseeing care management activities, ensuring high-quality, patient-centered services while supporting strategic initiatives.
Responsibilities:
- Supervise virtual and on-site care management staff (i.e., licensed practical nurses, registered nurses, and medical assistants)
- Evaluate workload, priorities, and adjust allocation of time and resources to increase efficiency and effectiveness
- Facilitate and lead team weekly meetings to discuss performance, upcoming training, and ensure the team’s alignment on new workflows as applicable
- Review and approve payroll, track attendance, and oversee employee leave, FMLA, and call-offs
- Ensure adherence to evidence-based care coordination practices
- Review and support the development of care plans, ensuring clinical appropriateness
- Collaborate with clinical leaders to align care management activities with organizational goals
- Monitor post-discharge communications to assure continuity of care and prevent unnecessary readmissions
- Partner with the Director of Care Management to ensure adequate staffing and maintain customer satisfaction by implementing and monitoring staff productivity and performance indicators
- Perform quality assurance audits on virtual and on-site staff
Requirements:
- Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN)
- Minimum 2 years in a supervisory or leadership role preferred
- Proficient computer skills and exhibits knowledge in using various Microsoft Office applications
- Excellent organizational and time management skills with the ability to prioritize tasks
- Willingness to travel to local or out-of-state Senior Living Communities
Benefits:
- Professional development opportunities
- Paid time off
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