Manager, DFR Field Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manage installation teams and ensure successful deployment of BRINC's Drone as First Responder program. Lead operations while fostering customer relationships and team culture.
Responsibilities:
- Manage a team of installers, schedule resources for projects, track progress, optimize workflows, and ensure installations are completed on schedule.
- Set clear expectations, goals, and performance standards while fostering an inclusive and positive team culture.
- Conduct performance reviews and evaluations; facilitating training and skill development.
- Participate in the hiring, onboarding, and training of new team members.
- Drive customer success through building and maintaining strong relationships with Public Safety customers, understanding and proactively addressing their needs, concerns, and ensuring timely service throughout implementation.
- Partner with engineering and internal stakeholders to inform best installation procedures, documentation, and hardware ecosystem enhancements based on field experience. Advocate for customer needs based on feedback
- Collaborate with internal stakeholders to troubleshoot hardware and software issues.
- Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring compliance with building codes and safety standards.
Requirements:
- 5+ years in project, operations, or resource management; 4+ years managing people in a fast-paced environment.
- Experienced in booking and managing all aspects of travel, including flights, accommodations, ground transportations, and itineraries.
- Working knowledge of electronics, low/high voltage wiring, hardware assembly and troubleshooting; familiarity with MacOS, Windows, or Linux; basic networking aptitude.
- Ability to assemble and disassemble products following installation guidelines and manuals.
- Comfortable and able to safely work at heights (ladders, rooftops, structures), lift and carry heavy objects, and operate in varying weather conditions.
- Exceptional organizational skills.
- Self directed, collaborative, and an effective communicator; comfortable working autonomously.
- Proven ability to thrive in fast-paced environments, leading with initiative and staying ahead of challenges before they arise.
- Ability to travel 50% of the time; reside within 1.5 hours from a major airport.
- Must possess a valid US driver's license
- FAA 107 sUAS Certification
Benefits:
- Comprehensive medical, dental and vision plans for our employees and their families
- 401K plan
- Maternity and paternity leave
- Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
- Flexible work environment
- Orca pass (for those in Puget Sound)
- Free parking (Seattle office)
- Free snacks, drinks and espresso (Seattle office)
Similar Jobs
Senior Operations Manager
Senior Operations Manager overseeing compliance and operational support for property management operations. Managing legal, eviction processes, and administrative support at Darwin Homes.
Operations Analyst
Operations Analyst supporting multiple portfolio management tasks at Darwin Homes. Collaborating with teams on data analysis and reporting while working fully remote.
Payment Operations Specialist
Payment Operations Specialist responsible for managing daily payment flows and reconciliations. Collaborating with technology-driven teams to solve customer business problems in a fintech environment.
Director of RCM Operations
Director of RCM Operations overseeing billing and collections for Rethink Behavioral Health. Leading a high-performance team while ensuring HIPAA compliance and operational excellence.
Senior Growth Strategy – Operations Analyst
Senior Growth Strategy & Operations Analyst at SafeRide Health shaping pricing and client strategy for vulnerable populations. Collaborating with leadership to improve healthcare access through data-driven insights.
Operations Coordinator
Operations Coordinator providing administrative support to the Head of Small Clubs at Live Nation Entertainment. Assisting in scheduling, expense management, and project coordination.
Director, Provider Network and Operations
Director of Provider & Network Operations at Community Health Options. Overseeing provider relations, contracting, and network performance to meet company objectives.
Revenue Specialist III – Credits
Revenue Specialist analyzing payor behavior and resolving credit issues at scale for DaVita, a leading kidney care provider in the U.S. Collaborating with teams to eliminate systemic credit inflow
Associate Analyst, Business – ROPS
Associate Analyst responsible for resolving complex revenue cycle issues at DaVita. Engaging in data analysis, project management, and collaboration with business partners.
Territory Operations Manager
Territory Operations Manager at Orthofix managing documentation and patient interactions. Supporting Territory Managers and ensuring timely order completion while upholding ethical conduct.
Principal, Operations, Market Presence
Senior Operations leader establishing global Market Presence capability through planning and vendor management. Creating structured workflows and efficient vendor engagement for business units.
Specialist - Operation & Optimization of PV Systems – Part-time
Support for operating and optimizing photovoltaic and battery storage systems at Swiss Renewable Solutions AG. Role involves performance monitoring and optimization initiative development.
Administrative Coordination and Operations Management
Operations Coordinator for Huppée agence créative handling documentation and project tracking. Supporting the founder and ensuring organizational efficiency in a fast-paced environment.
Director, Global Operations
Director of Global Operations overseeing operational effectiveness and AI transformation efforts in global health organization. Leading cross-functional initiatives and managing diverse teams across multiple geographies.
Director, Franchise Operations – Advanced Hydration
Senior National Sales Executive responsible for developing relationships and driving brand sales in the beverage industry. Leading business planning and collaborating with key partners to foster growth.
CSSP Operations Training Lead
CSSP Operations Training Lead at Guidehouse developing comprehensive training programs aligned with mission needs. Coordinate sessions, track completions, and ensure workforce readiness in cybersecurity operations.
IT Operations Director
IT Operations Director leading Service Desk and Infrastructure Engineering at Sentinel Blue. Overseeing IT operations lifecycle, ensuring reliability and security across client environments.
Manager, Agency & Operations
Manager of Retail Media at Kraft Heinz focusing on shaping strategies and optimizing media agency partnerships. Overseeing operations for best-in-class retail execution with a strong emphasis on collaboration and performance.
Director, Digital Operations
Director of Digital Operations leading financial and operational planning for the $700MM Digital Services portfolio. Collaborating with cross-functional teams to advance enterprise objectives.
Sales Ops Manager
Sales Ops Manager at Gartner optimizing processes for effective sales organization. Leading cross-functional projects to drive sales productivity and improve operational strategy.