Manager, Operations – Plan Administration
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations manager administering client contracts, pricing, SLAs, and workflows for MissionSquare, a public-sector retirement services corporation. Coordinating legal, sales, finance, technology, and onboarding operations.
Responsibilities:
- Oversee the creation, revision, processing, routing, execution, and maintenance of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other client-required documents
- Review contractual redlines and coordinate proposed revisions with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts
- Facilitate client attorney discussions and manage agreements requiring notarization, witnesses, or multiple signatures
- Confirm pricing structures, financial terms, service-level agreements, guarantees, and other client commitments satisfy internal requirements and can be delivered operationally
- Coordinate reviews of insurance, cybersecurity, employment-related, and operational contract requirements
- Support internal audits by assembling contract, SLA, sales administration, and sales representative documentation
- Administer contract-related workflows, including DocuSign routing and SellNow monitoring
- Submit system enhancement requests, perform testing, and partner with Salesforce Technology on an integrated contract solution connecting BidPro and DocuSign
- Coordinate contract and operational requirements supporting new-plan onboarding, product updates, RFP documentation, service-level templates, and Administrative Service Agreement samples
- Track and monitor SLA performance across all contracts
- Lead or participate in sales excellence initiatives, including SLA development, workflow integration, clarifying ownership, strengthening cross-department communication, and reducing reliance on disconnected tools and manual follow-up
- Participate in Sales finals and support the sales organization in finals preparation
- Perform other duties as assigned
Requirements:
- Contract administration and negotiation support
- Pricing, SLA, and contractual-term validation
- Legal, regulatory, insurance, and cybersecurity coordination
- Salesforce, DocuSign, and contract-workflow administration
- SLA and executive reporting
- Cross-functional stakeholder management
- Process improvement and systems implementation
- Training, communication, and workflow governance
- Strong attention to detail, judgment, accountability, and follow-through
Benefits:
- Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions
- Flexible and hybrid work schedules to support work-life balance
- Tuition reimbursement to support continued education
- Professional and career development opportunities, including courses and certifications
- Comprehensive wellness programs promoting physical, mental, and emotional health
- Volunteerism initiatives to encourage community engagement
Similar Jobs
Airbnb Operations Manager
Responsable indépendant optimisant des locations courte durée sur Airbnb, Booking et Abritel pour ALB Conciergerie. Développement d'un portefeuille de propriétaires et coordination des opérations locales.
Manager, Operations – Client Engagement
Operations manager improving client outcomes for MissionSquare, a public-sector retirement services provider. Connecting Salesforce, operational data, and client insight to cross-functional process improvements.
Creative Operations
Creative Operations Intern optimizing creative resource planning, agency support, and AI automation. Binance operates a global blockchain ecosystem and cryptocurrency exchange.
Commercial Operations Director – Commercial Excellence
Commercial Excellence Director leading MiniMed’s healthcare technology sales enablement, analytics, and partner operations. Driving commercial transformation across Emerging EMEA markets.
Field Operations Analyst
Field Operations Analyst supporting sales forecasting, CRM data integrity, and client lifecycle reporting. Innovu provides benefits and human capital risk analytics for employers and advisors.
Operations Technology Specialist
Remote Operations Technology Specialist supporting BCD’s business travel technology and virtual agents. Troubleshooting Sabre GDS, booking tools, and operational technology cases.
Operations Technology Specialist
Remote operations technology specialist supporting BCD Travel’s business-travel operations and virtual agents. Troubleshooting Sabre and booking-tool issues, testing enhancements, and driving technology resolutions.
Food Operations Analyst
Food Operations Analyst coordinating meal delivery and customer support for Foodsmart’s nutrition-driven healthcare platform. Resolving order issues and improving fulfillment for members across the U.S.
Architecture Operations Specialist, Structured Data
Architecture data operations specialists discussing firm workflows and evaluating structured post-training data scenarios. Terac recruits vetted human experts for AI research studies.
Homeless Services, Request and Operations Manager
HMIS operations manager leading technical support and service improvements for 8,000 homeless-services users. ICF advises governments, nonprofits, and communities through technology and evidence-based solutions.
General and Operations Manager
General and Operations Managers evaluating AI-generated operational content for Mercor, which trains frontier AI models. Reviewing management workflows, staffing, budgeting, and performance decisions.
Donor Recruitment Process Manager
Donor recruitment process manager improving systems, sales processes, and operational performance for Vitalant, a nonprofit blood collection organization. Leading data-driven initiatives across nationwide donor recruitment teams.
Success Operations Analyst I
Success Operations Analyst improving customer recovery, cross-sell, and AI-enabled call-center workflows. Thumbtack connects homeowners with local home-service businesses.
Operations Coordinator
Remote Operations Coordinator coordinating public and private training logistics for Fast Lane Consulting and Education Services. Managing enrollments, courseware, virtual events, vendors, reporting, and customer support.
Senior Operations Lead, Fraud
Senior Fraud Operations Lead protecting Mission Lane credit cardholders from fraudulent activity. Coaching Fraud Associates and shaping scalable fraud operations processes.
Homeless Services Manager, Request and Operations
Homeless Services Manager leading HMIS support operations for ICF, a global advisory and technology services provider. Managing technical support teams, customer outcomes, and operational improvement for homelessness services.
Senior Process Improvement Advisor
Senior process improvement advisor leading operational excellence initiatives for Evernorth Health Services, which delivers pharmacy, care, and benefit solutions. Improving PBM processes, quality, efficiency, and service delivery.
Customer Operations Specialist
Customer Operations Specialist supporting complex pricing operations for US Foods, a major foodservice distributor. Maintaining contracts, customer data, audits, and pricing processes remotely across the U.S.
Manager, Medical Detention Operations
Managing compliant healthcare programs across nationwide detention facilities for GardaWorld Federal Services. Overseeing staffing, audits, quality improvement, contracts, and government stakeholders.
CRM Operations Manager
CRM Operations Manager executing H&R Block’s email and lifecycle campaigns in Salesforce Marketing Cloud and Adobe Journey Optimizer. Supporting customer engagement, retention, and revenue growth.