Manager, Platform Analytics
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Job Description
Manager of Platform Analytics leading analytics function to enable data-driven decisions at Origami Risk. Focused on product user experience, operational health, and service performance.
Responsibilities:
- Defines and owns the end-to-end analytics strategy for Product & Technology, ensuring alignment across system reliability, operational performance, and product growth objectives
- Builds, mentors, and manages a high-performing team of analysts and specialists supporting platform operations and product lifecycle insights
- Leads performance management and compensation processes for assigned team members, including completing year-end reviews
- Establishes best practices for operational and product-led metrics, reporting, and data governance to ensure a unified "source of truth"
- Prioritizes analytics initiatives based on operational risk, business impact, and the roadmap to support both stability and innovation
- Owns measurement frameworks for OLAs, KPIs, and product success signals (e.g., retention, churn, and feature adoption)
- Partners with internal teams to measure platform performance, reliability, and user behavior patterns to drive scalability
- Analyzes trends in incidents and outages while investigating user friction points to identify root causes and prevention opportunities
- Supports infrastructure capacity planning and utilization analysis alongside user growth and demand forecasting
- Develops transparency into platform costs and efficiency, as well as the ROI of product features and enhancements
- Acts as a lead analytics advisor to the Director of Platform Operations, Product Management, and senior leadership
- Converts complex operational and behavioral datasets into clear, actionable recommendations for diverse stakeholders
- Enables leadership to navigate tradeoffs between technical reliability, development speed, cost, and user experience
- Ensures the accuracy and consistency of all operational data and product telemetry/instrumentation
- Collaborates with Data Engineering and Product teams to enhance data pipelines, models, and event-tracking frameworks
- Builds dashboards and tools providing real-time visibility into platform health and product performance
- Maintains comprehensive documentation for all operational and product-related metrics and definitions
- Proactively collaborates with internal and external stakeholders to identify improvements, deliver data solutions, and measure impact
Requirements:
- Bachelor’s degree in Business Administration, Analytics, Information Technology, or similar required. Advanced degree is a plus
- 7+ years of experience in analytics, data, or platform operations
- 3+ years of leading or managing teams
- Proven experience defining analytics strategy and measurement frameworks for technology platforms or infrastructure systems
- Strong expertise in operational analytics, including reliability, performance, availability, capacity planning, and cost optimization
- Hands-on experience with analytics, AI analytics, and BI tools and working with large, complex datasets
- Demonstrated ability to partner effectively with Product, Engineering, and Platform Operations in a technical environment
- Experience translating complex technical and operational data into clear, actionable insights for senior leaders
- Working knowledge of SLAs/OLAs, KPIs, incident management, and operational risk metrics
- Experience collaborating with Data Engineering on data quality, pipelines, instrumentation, and governance
- Strong people leadership, communication, and stakeholder management skills
- Experience with the Origami product across multiple markets is appreciated but not required
Benefits:
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available**
- Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- Retirement Savings – 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
- Flexible PTO not available in California or the UK
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