Manager, Senior Manager – Strategy & Operations
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Job Description
Strategy and operations manager solving high-priority business problems for Intellect, a global mental health benefits company. Owning implementation, operating capabilities and growth initiatives across regional markets.
Responsibilities:
- Lead high-priority strategic and operating mandates across Intellect
- Take ownership of complex priorities affecting growth, performance or scalability
- Structure ambiguous problems and translate analysis into clear decisions and action
- Develop practical, data-driven recommendations grounded in frontline realities, customer needs and commercial considerations
- Work with functional, market and senior leaders to define priorities, resolve constraints and maintain momentum
- Make decisions amid incomplete information, competing priorities and limited resources
- Own initiatives end to end, from diagnosis and business-case development through implementation and measurable results
- Create implementation plans with owners, milestones, dependencies and success measures
- Work alongside execution teams rather than handing initiatives over after analysis
- Use data and frontline insight to identify constraints, test interventions and improve outcomes
- Track results and intervene when execution falls short
- Build processes, tools, operating cadences and accountability to sustain improvements
- Improve planning, performance measurement and management
- Build management systems, dashboards, review processes and decision frameworks
- Strengthen coordination across functions, markets and seniority levels
- Translate strategic or commercial priorities into scalable operating models and repeatable playbooks
- Build capabilities, processes and team structures for effective operations
- Take on broader operating responsibility as organisational needs and capabilities evolve
Requirements:
- Approximately 4–10 years of experience, ideally including management consulting, strategy, transformation, professional services or another demanding operating environment
- Strong training in structured problem-solving
- Strong analytical and communication skills
- Ability to independently produce work ready for senior leadership decisions
- Motivation to move from advising organisations to helping build and operate one
- Energised by implementation and ownership, not only recommendations or presentations
- Commercial mindset and understanding of how operational, customer and financial considerations connect
- Ability to work with incomplete information, competing priorities and limited resources
- Highly analytical and comfortable working with data
- Ability to influence senior stakeholders while building trust and credibility with execution teams
- High standards, low ego, and willingness to move between strategic questions and detailed operational work
- Natural ownership, reliable follow-through and ability to maintain high standards without extensive direction
- Comfortable working across functions, cultures, markets and levels of seniority in a fast-moving organisation
- Experience in healthcare, technology, insurance, enterprise services or multi-market businesses is helpful but not required
- Motivation to become a substantive operator and build something meaningful while helping expand access to high-quality mental healthcare
Benefits:
- Global company – work in a diverse environment with people from nearly 20 countries
- Generous leave policy – time off to rest and recharge
- Christmas week off – company-wide break during Christmas, separate from annual leave
- Birthday leave – enjoy a day off on your birthday
- Quarterly mental health days – one day off every quarter to focus on your wellbeing
- Flexible work arrangements – work in a way that suits your lifestyle and goals
- Work-life balance – a culture that values personal time and long-term wellness
- Medical coverage – comprehensive insurance for peace of mind
- Performance bonus – high performance is recognised and rewarded
- Development budget – annual allowance to support your professional development
- Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials and communities – regular non-work events/activities to connect and have fun together
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