Manager, Technical Operations – AI, Automations
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Job Description
Manager of Technical Operations for AI & Automation at The Uncommon Business. Leading a team to build impactful systems and automations within a fast-growing AI-first company.
Responsibilities:
- Lead a team responsible for building and maintaining the systems, automations, and infrastructure that power every internal department
- Manage and develop a team of builders (AI/Automation technical builders) across multiple skill levels through coaching, mentorship, performance management, and career growth planning
- Establish and maintain the technical standards and quality expectations for all systems and automation work
- Personally contribute to high-leverage technical builds while helping scale team capability and headcount
- Own vendor relationships across platforms such as Zoom, Twilio, SendBlue, Zapier, N8N, Supabase, Notion, Slack, Loom, Calendly, and future tooling
- Maintain Build Team velocity standards and ensure all requests move from submission to active project management quickly and effectively
- Partner closely with the Director of Operations to support technical decision-making, reporting, hiring initiatives, and cross-functional execution
- Represent the Build Team in company-wide conversations and proactively surfacing recommendations, risks, and opportunities
- Collaborate with peer leaders across Data, Project Management, Sales, Marketing, and Operations to deliver scalable solutions across the organization
Requirements:
- Deep hands-on experience building production AI systems and automations
- Advanced experience with modern AI tools and platforms including Claude, Claude Code, N8N, Supabase, AI agents, automation frameworks, and related technologies
- Strong understanding of systems architecture, workflow design, automation strategy, and operational scalability
- Experience managing vendor relationships, software contracts, and SaaS budgets
- Proven experience leading technical builders, operators, systems teams, or automation teams of four or more team members
- Demonstrated experience owning capacity planning, prioritization, and operational execution within a high-growth environment
- Ability to operate strategically while remaining hands-on when needed
- Strong communication skills with the confidence to lead difficult conversations, negotiate effectively, and drive accountability
- Ability to make decisions quickly in fast-moving environments with incomplete information
- Experience working within entrepreneurial, founder-led, or high-accountability organizations preferred.
Benefits:
- Competitive salary
- Flexible working hours
- Professional development budget
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