Marketing Representative
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Job Description
Remote Marketing Representative booking Hilton Grand Vacations resort previews, timeshare tours, and vacation experiences. Contacting guests before arrival and managing outbound sales leads.
Responsibilities:
- Proactively contact guests through outbound calls and email prior to arrival.
- Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments.
- Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences.
- Build rapport and create excitement around each guest's upcoming travel plans.
- Manage assigned lead lists and achieve daily outbound call expectations.
- Maintain accurate documentation and call dispositions within company systems.
- Promote HGV Ultimate Access events and approved offerings.
- Collaborate with leadership to resolve guest concerns and deliver exceptional service.
- Maintain compliance with all company policies, procedures, and quality standards.
Requirements:
- Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals.
- Minimum 1 year of customer service experience in hospitality, retail, call center, or similar customer-facing environment.
- Strong interpersonal guest relations and etiquette skills.
- Excellent verbal and written communication skills.
- Ability to multitask, balance priorities, and work effectively in a fast-paced environment.
- Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
- Computer literacy and ability to learn customer service software applications and tools.
- Must be able to work all days and shifts, including weekends and holidays.
- High School Diploma/GED
- Previous sales-related call center experience and/or timeshare marketing experience preferred.
- Previous knowledge of Salesforce applications or similar CRM experience preferred.
- Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities preferred.
Benefits:
- Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
- Generous Paid Time Off: Vacation, sick time, and paid parental leave.
- 401(k) with company match
- Life insurance
- Employee stock purchase program
- Tuition reimbursement for job-related degrees and certifications
- Team Member discounts, travel programs, and resort benefits
- Commission and bonuses governed by a compensation plan
- Work-life balance and family-friendly benefits
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