Medical Inbound Specialist
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Job Description
Medical inbound specialist handling patient and healthcare calls from home. Providing policy support, resolving concerns, documenting interactions, and escalating complex issues.
Responsibilities:
- Manage incoming calls from patients, healthcare customers, and service providers
- Deliver accurate information and support regarding healthcare policies and procedures
- Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome
- Maintain thorough documentation of customer interactions and transactions
- Adhere to HIPAA and other relevant healthcare regulations
- Coordinate with other departments to escalate and resolve complex matters efficiently
Requirements:
- At least 1-2 year of customer service, call center, or healthcare related experience preferred
- Basic understanding of medical billing, insurance claims, and healthcare terminology
- Strong communication and interpersonal skills
- Ability to handle inbound calls professionally and efficiently
- Strong attention to detail, accuracy, and excellent time management skills
- Must possess excellent communication skills in English, both written and verbal
- Proficient data entry skills
- Typing speed of 40 WPM or faster
- Ability to work with and protect confidential information
- Open to consultancy contract minimum of 6 months
- Able to work from home with reliable internet and a backup connection
Benefits:
- Maternity & Paternity Leave
- Government Contribution (SSS, Pag-ibig, Philhealth)
- 13th Month Pay
- Paid Holidays
- Bereavement Leave
- Paid Vacation Leave
- Paid Sick Leave
- Work from Home
- Equipment/ company computer is provided
- Night shift differential pay
- Php 1,000 De Minimis
- ₱1,000 monthly bonus upon regularization
- HMO upon regularization
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