Medical Operations Lead
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Job Description
MRC Operations Lead overseeing compliant medical material review workflows for Indegene, a technology-led healthcare solutions provider. Managing Veeva systems, stakeholders, KPIs, and continuous operational improvement.
Responsibilities:
- Manage end-to-end mMRC operations, including agenda management, meeting facilitation, workflow routing, and quality control across Veeva Vault PromoMats and MedComms
- Triage materials and progress workflow, overseeing submission intake, review readiness, and material quality control
- Manage volume projections and capacity planning
- Partner with stakeholders to address material volume fluctuations and forecasting needs
- Own adherence to SOPs and governance standards for medical material review
- Track compliance, identify gaps, and facilitate remediation
- Serve as primary escalation point for operational risks, bottlenecks, send-back decisions, and workflow issues
- Enforce metadata standards, referencing requirements, and submission readiness criteria
- Act as primary operational liaison between Brand/Medical teams, Medical Directors, Project Owners, Agencies, and Reviewers
- Integrate into weekly functional meetings across the medical affairs and evidence-generation community
- Facilitate concept consultation and pre-clearance forums
- Drive Project Owner and Agency adherence to timelines, forecasting schedules, and MLR processes
- Provide daily direction and support to coordinators, agencies, and internal partners
- Oversee coordination activities, escalation and send-back decisions, level-ups, and expedited requests
- Lead tracker calls, planning and prioritization meetings, and content alignment touchpoints
- Own operational KPIs, dashboards, and performance reporting
- Establish and maintain agency scorecards, recurring-issue tracking, and accountability measures
- Support Quarterly Business Reviews
- Improve forecasting processes and tooling and strengthen capacity modelling and operational visibility
- Support training content, process documentation, reference materials, and onboarding guidelines
- Drive continuous improvement and support review-model evolution and broader operational transformation initiatives
Requirements:
- 5–7+ years of relevant operations experience in the biotech/pharmaceutical industry, particularly in MRC/PRC operations and MLR coordination
- Experience in medical material review and workflows preferred
- Understanding of which materials should undergo promotional review
- Strong understanding of commercial and medical marketing functions within the biotech/pharmaceutical industry
- Deep, hands-on technical knowledge of Veeva Vault PromoMats and MedComms from an administrative and content-creator perspective
- Excellent analytical, decision-making, and problem-solving skills
- Ability to navigate complex regulatory environments and ensure compliance
- Exceptional communication and interpersonal abilities
- Strong emotional intelligence and conflict-resolution skills
- Ability to influence without authority
- Proven people-leadership and team-oversight capability
- Passion for process improvement and operational infrastructure
- Proactive, self-starter mindset; comfortable with ambiguity
- Ability to seek diverse stakeholder input to drive decisions and innovative solutions
- Working fluency with AI and GenAI-enabled tools for reporting, summarization, forecasting, and workflow efficiency
- Digital literacy with modern productivity, analytics, and dashboarding tools such as Excel and Power BI
- Ability to interpret and act on data
- Curiosity and adaptability toward emerging AI-enabled review and content technologies
- Ability to partner with technology teams to pilot, validate, and operationalize AI-enabled efficiencies while maintaining compliance and quality standards
Benefits:
- Global growth opportunities
- Fast-track career opportunities
- Mentorship to help employees grow as people managers and account managers
- Entrepreneurial career experience
- Inclusion and diversity culture
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