Medical Process Consultant
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Job Description
Medical Process Consultant guiding a global pharmaceutical transformation to Vault CRM. Translating Medical Affairs needs into controlled workflows, requirements, and testable processes.
Responsibilities:
- Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners
- Facilitate stakeholder sessions and reconcile regional requirements and variations
- Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria
- Develop process narratives, requirements, business rules, and acceptance scenarios
- Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies
- Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners
- Support business testing and prepare handover documentation
- Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders
Requirements:
- 5+ years of experience in business analysis or process consulting
- 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows
- 2+ years of relevant experience with Salesforce-based Veeva CRM processes
- Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes
- Experience working across multiple markets and directly with medical stakeholders
- Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria
- Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities
- Experience with medical information systems, safety escalation handoffs, or business UAT is a plus
- BPMN, Jira/Confluence, and German or French are desirable
- Life sciences, pharmacy, or related education is a plus but not required
Benefits:
- Contract engagement from November–March
- Remote work arrangement in eligible EU or US East Coast locations
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