Mid-level Conversational Designer
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Job Description
Analista Pleno responsible for designing conversational flows and conducting user tests. Collaboration with multidisciplinary teams in a fully remote environment.
Responsibilities:
- Plan, design and evolve conversational flows for conversational interfaces, with a focus on usability, clarity, engagement and efficiency.
- Ensure consistency and coherence of the conversational experience by following tone, language and pattern guidelines defined by the team.
- Support the execution of behavioral analyses and flow validations, proposing improvements based on data and feedback.
- Collaborate with senior UX Designers, development, QA and computational linguists to translate technical and business requirements into high-quality conversational experiences.
- Document design decisions, flows and learnings, keeping materials and standards up to date.
- Support the continuous evolution of conversational experiences through analysis of metrics, logs and operational results.
Requirements:
- Basic knowledge of conversational interface design, chatbots or voicebots.
- Introductory knowledge of design thinking.
- Familiarity with performance and operational metrics and basic analysis of conversational data.
- Good organization, critical thinking and attention to detail.
- Ability to work with guidance and feedback, gradually increasing autonomy in deliverables.
- Ease collaborating with multidisciplinary teams, communicating ideas and decisions clearly.
- (Required) Intermediate knowledge of English.
Benefits:
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / assistance for children with disabilities;
- Discount on products;
- Dental care;
- Medical care;
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan.
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