Mobile Device Support Specialist
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Job Description
Mobile Device Support Specialist supporting caregivers with Ceresti tablets and smartphone apps. Providing onboarding, technical support, and ensuring positive caregiver experience.
Responsibilities:
- Conduct tablet start sessions with caregivers via phone or video.
- Scheduling tablet and application trainings to troubleshoot technical difficulties.
- Provide patient, empathetic, and easy-to-understand guidance to caregivers with varying levels of technology comfort.
- Serve as frontline technical support for tablet hardware, software, and connectivity issues and smartphone application issues.
- Document tablet starts, support interactions, issues, and resolutions in internal systems.
- Comfortable setting up, configuring, and supporting tablets and mobile devices.
Requirements:
- Experience in customer support, onboarding, help desk, or technical support roles.
- Strong communication skills with the ability to explain technical concepts in simple, caregiver-friendly language.
- High empathy and patience when supporting caregivers and older adults.
- Comfortable performing hands-on technical tasks and troubleshooting.
- Experience supporting tablets, mobile devices, or similar technology preferred.
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