Negotiations Escalations, Legal Specialist
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Job Description
Negotiations Escalations Specialist managing delinquent accounts for clients at Beyond Finance. Building relationships with attorneys and negotiating settlements for financial freedom.
Responsibilities:
- Establish and maintain strong relationships with attorneys and paralegals at Law Firms to effectively negotiate delinquent accounts on behalf of clients to cease further legal action.
- Manage a portfolio of accounts simultaneously — including escalated portfolios with active lawsuits or imminent legal action
- Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
- Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
- Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
- Handle approximately 25-35 outbound/inbound calls daily (minimum of 4 hours a day of on the phone time)
- Review legal documents (such as summons, complaints, and settlement demands) to determine legal status and to confirm settlement status.
- Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
- Participate in additional duties and special projects as required.
- Consistently meet or exceed monthly settlement and compliance goals.
Requirements:
- Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) or relevant work experience is preferred.
- Exceptional communication skills, including listening, verbal, and written abilities.
- Proven success working in a metrics-driven, KPI focused environment is preferred.
- Ability to thrive in a fast-paced environment.
- Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
- A deep passion for assisting others, with a client-focused approach.
- Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.
Benefits:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
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