Network Engineer II
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Job Description
Network Engineer providing advanced networking support for community banks and credit unions. Troubleshooting issues and ensuring network stability and security in client environments.
Responsibilities:
- Troubleshooting and resolving network connectivity issues for financial institution clients through phone, email, and ticketing systems
- Providing support for Cisco networking infrastructure including routers, switches, wireless controllers, and security appliances
- Administering and supporting Palo Alto firewalls, including policy management, troubleshooting, and security configuration
- Performing advanced routing, switching, and network security troubleshooting
- Supporting Remote Access VPN (RA VPN) environments and related security services
- Configuring and deploying new network locations, routers, firewalls, and related infrastructure
- Working directly with telecommunications providers to troubleshoot circuit issues and coordinate service changes
- Managing IP whitelisting and other network security-related requests
- Supporting Meraki environments and SD-WAN technologies
- Documenting troubleshooting activities, customer communications, and resolutions within internal ticketing systems
- Collaborating with internal teams to ensure timely issue resolution and continuous service improvements
- Delivering a high level of customer service while serving as a trusted technical resource for financial institution clients
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Networking, or related field, or equivalent work experience
- 3–5+ years of experience supporting enterprise network environments
- Strong experience with Cisco networking technologies, including routers, switches, wireless infrastructure, and security platforms
- Hands-on experience supporting Palo Alto firewalls
- Advanced knowledge of routing, switching, TCP/IP, VLANs, and network security principles
- Experience troubleshooting complex network issues in customer-facing environments
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving skills
Benefits:
- Comprehensive range of benefits
- Opportunities to expand your technical expertise
- Incentive awards based on individual and business performance
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