Network Engineering Operations Engineer
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Job Description
Network operations engineer resolving incidents and optimizing infrastructure for Webbing, a global data MVNO. Supporting enterprise connectivity and IoT services across 200+ countries.
Responsibilities:
- Handle customer tickets, investigate reported issues, and ensure timely resolution within agreed SLAs
- Work closely with engineering teams, vendors, and suppliers to troubleshoot and resolve complex issues
- Document troubleshooting steps and resolutions to improve processes and empower NOC and Customer Support teams
- Conduct post-incident reviews to identify systemic issues and recommend platform enhancements
- Participate in special projects and task forces requiring multi-platform investigations and advanced problem-solving
- Support network changes, ensuring minimal impact and adherence to operational best practices
- Monitor and analyze network performance to proactively prevent recurring issues
Requirements:
- Solid understanding of IP networking, packet core technologies, VoLTE/IMS and telecom protocols (TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP)
- Strong troubleshooting skills using tracing tools and Wireshark
- Experience in Linux/Unix environments for network diagnostics (preferred)
- Ability to analyze complex problems and implement effective solutions
- Strong communication skills for collaboration with technical and non-technical stakeholders
- Detail-oriented with excellent documentation skills
- Ability to work in a fast-paced, 24/7 operational environment, including participation in on-call rotations
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