Network Service Technician
Posted 10hrs ago
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Job Description
Part-time technician installing and supporting Health Monitor’s digital exam-room screens and TVs. Troubleshooting connectivity, training physician-office staff, and identifying account opportunities across Illinois and Indiana.
Responsibilities:
- Report directly to the Regional Service Manager
- Install, exchange, and replace Health Monitor Network’s digital exam-room screens and TVs, including cable raceway
- Set up equipment according to established procedures and return equipment through the predefined RSM process
- Provide physical maintenance and software updates for digital screens and TVs
- Manage connectivity and troubleshoot Wi-Fi continuity, signal strength, and other network-related issues
- Collaborate with internal network operations teams and external vendors to identify root causes and implement solutions
- Train physician office staff on screen utilization, content management, and related technologies
- Build and maintain positive relationships with physician offices and schedule appointments
- Identify growth opportunities within existing client accounts and collaborate with sales representatives
- Maintain detailed records of customer interactions, installations, and troubleshooting steps
- Document recurring issues and submit deliverables through a field service management app
- Collaborate with internal teams to improve customer experience and installation processes
- Travel extensively within Illinois and Indiana
Requirements:
- Associate degree or a combination of education and experience, preferably in a technical field
- Proven experience in a customer service and/or technical role, ideally involving hardware installation or support
- Experience in healthcare field service, maintenance, electrical, technical work, or IT is highly beneficial
- Superior interpersonal and communication skills, both written and verbal
- Strong problem-solving and critical-thinking abilities, including technical troubleshooting skills
- Ability to handle stressful situations with composure and professionalism
- Basic understanding of networking and hardware components is a plus
- An active and unrestricted driver's license is required
- Extensive daily travel (minimum 75%) within the assigned territory
- Ability to frequently sit, stand or walk for extended periods of time
- Ability to perform moderate lifting, up to 30 pounds
