Network Technician, System Administrator (T2)
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Job Description
Network Technician and System Administrator delivering Tier 2 managed IT, cybersecurity, cloud, and connectivity services. Managing client infrastructure, networks, backups, and escalations remotely.
Responsibilities:
- Provide remote help-desk and Tier 2 escalation support for end users and customers
- Install, configure, and troubleshoot desktop, server, and network hardware
- Build, monitor, and maintain client environments across on-premise, cloud, and hybrid infrastructure
- Configure and maintain secure connectivity across multiple sites, hosting environments, and remote staff
- Monitor and service backups, security systems, and other critical services
- Work on environment, connectivity, and cybersecurity design projects
- Write scripts to automate repetitive work and reduce errors
- Create training materials and lead training sessions on new procedures and technologies
- Provide end-user training on equipment and applications
- Complete assigned research and project work
- Communicate with clients and teammates by phone and email
- Follow up after job completion to confirm client satisfaction
- Document every call, email, and service request in the ticketing system
- Participate in the after-hours emergency phone rotation as needed
- Support disaster scenarios and planned projects outside normal hours
- Back up lower-tier staff as needed
- Work with the same clients, tickets, and escalation path as US-based engineers
Requirements:
- Professional English fluency, written and spoken
- Strong networking fundamentals: subnetting, routing, NAT, and network design
- Windows Server (2012–2025+), Active Directory, and Group Policy
- Microsoft 365 and Azure/Entra administration
- Experience with firewalls, routers, managed switches, and VLANs
- Windows desktop OS (10/11) and common business applications
- Command line and PowerShell scripting
- Virtualization with VMware and Hyper-V
- Solid grasp of modern security concepts across IT disciplines
- Reliable high-speed internet and a suitable remote work environment
- Four-year degree or equivalent technical training and demonstrated experience
- Minimum 3–5 years working in similar roles, ideally at an MSP
- Ongoing continuing education with annual education and certification benchmarks
- Strongly preferred: MSP tooling experience including PSA/ticketing, RMM, and multi-tenant platforms (ConnectWise and Automate)
- Strongly preferred: AWS administration
- Strongly preferred: macOS support experience
- Strongly preferred: Multi-WAN, wireless, and failover troubleshooting
- Strongly preferred: IP telephony
- Strongly preferred: Backup and disaster recovery platforms
- Strongly preferred: Power BI
- Attention to detail, organization, logical thinking, and calmness under deadlines
- Ability to explain complex technical concepts to non-technical people without condescension
- Reliable attendance and follow-through
- Desire to grow professionally
- Technical certifications such as CompTIA, Microsoft, Cisco, or ITIL are strongly preferred
Benefits:
- Salary package, Vacation, etc, as discussed with agency
- Annual education and certification benchmarks supported with time and funding
- Remote work arrangement
- Opportunity for professional growth and advancement
- Participation in a supportive nearshore and US peer team
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