Nonprofit Fundraising Campaign Support

Posted 2hrs ago

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Job Description

Remote donation processor handling inbound donor calls for nonprofit fundraising campaigns. Processing donations and pledges while protecting donor information and following approved scripts.

Responsibilities:

  • Welcome and assist inbound donors
  • Follow campaign-approved scripts
  • Enter donation and pledge details accurately
  • Confirm important donor information
  • Answer appropriate process-related questions
  • Navigate multiple applications during calls
  • Protect confidential information
  • Follow compliance and quality requirements
  • Maintain dependable attendance during accepted servicing intervals
  • Process donations and pledges for established nonprofit fundraising campaigns
  • Handle strictly inbound donor calls; no cold calling, outbound dialing, prospecting, direct solicitation, or product selling

Requirements:

  • High school diploma or GED
  • Six or more months of remote customer-service experience or at least one year of onsite experience
  • Professional and welcoming phone presence
  • Strong listening and verbal communication skills
  • Accurate typing and data-entry abilities
  • Comfort following scripts and structured processes
  • Ability to work without direct supervision
  • Dedicated, quiet home workspace
  • Windows 11 computer
  • Minimum 8GB RAM; 16GB recommended
  • Noise-canceling USB headset
  • Wired high-speed internet
  • Direct Ethernet connection
  • Quiet and distraction-free workspace
  • Certification required before servicing
  • MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible

Benefits:

  • Work-from-home/remote opportunity
  • Contractors choose from available servicing intervals
  • Some campaigns provide servicing availability across a 24-hour operating schedule