Nurse Supervisor
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Job Description
Nurse Supervisor leading Care Navigators delivering remote chronic-care management and patient monitoring. Improving outcomes through HealthSnap’s proactive digital healthcare platform.
Responsibilities:
- Manage a team of Care Navigators conducting chronic care management and/or remote patient monitoring programs
- Create engaged Care Navigator teams that build trusting therapeutic relationships with patients
- Oversee patient-facing work and lead performance optimization of clinical outreach with selected practices
- Develop supportive relationships with Care Navigators and equip them with tools, skills, resources, and confidence
- Retain top talent and foster a positive work environment
- Promote adherence to partner Workflow Strategy Guides
- Develop and provide partner-specific workflow training
- Collaborate with the Clinical Operations Manager and Customer Success Team
- Assign patient caseloads and tasks to Care Navigators
- Assist with program enrollment and unenrollment
- Monitor Care Navigator performance and provide coaching and support
- Shadow and coach Care Navigators regularly
- Complete monthly one-on-one meetings and identify workflow gaps
- Conduct formal coaching sessions, including Corrective Action Forms and Performance Improvement Plans
- Complete monthly Quality Assurance reviews of calls and documentation
- Promote adherence to policies, procedures, legal, and regulatory requirements
- Plan and lead weekly team meetings
Requirements:
- 5+ years of experience in primary or specialty care practice, home care, or chronic care management (preferred)
- Supervisor and/or lead experience, preferably in a remote setting (preferred)
- Experience in remote monitoring or virtual care management (preferred)
- LPN/LVN or greater certification (required)
- Track record of building highly motivated engaged teams, preferably in the remote setting
- High computer literacy, comfortable learning and using digital health portal and video calls
- Strong communication and interpersonal skills
- Excellent time management and organizational skills
- Engaging personality with the desire to coach and mentor staff
Benefits:
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and inclusive work environment
- Meaningful work that makes a positive impact on healthcare accessibility and outcomes
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