Office Administrator
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Job Description
Office Administrator supporting project administration, records, reporting, and supplier communications from home. Twoconnect connects Filipino professionals with established companies across Australia and global markets.
Responsibilities:
- Support all aspects of project administration across multiple active projects
- Use reports and dashboards to produce, collate, and distribute information required by delivery and project teams
- Maintain accurate and up-to-date project records throughout the delivery lifecycle
- Assist the delivery team with general administrative tasks
- Engage with suppliers and subcontractors in a timely, professional, and proactive manner
- Follow up outstanding information or documentation
- Maintain clear and professional communication with external parties via phone and email
- Maintain relevant project information using Jira and associated systems
- Ensure client and contractor communications are accurately recorded and auditable
- Claim and manage assigned tasks within CRM and task-management systems
- Support document processing and system updates
- Follow quality standards, procedures, and delivery processes
- Identify and escalate issues, delays, or risks
- Assist with agreed remedies and preventative measures
- Support audit readiness through complete documentation and communication trails
- Prepare basic reporting to help maintain or improve service delivery
- Work towards delivery team KPIs and performance targets
- Assist with administrative gaps within the delivery function
- Perform other role-specific duties as required
Requirements:
- Previous experience in an administrative or support role, ideally within construction, engineering, technology, or a related industry
- Strong organisational skills with the ability to manage multiple tasks simultaneously
- Accurate IT skills and confidence working with structured systems and workflows
- Working knowledge of Microsoft Office, including Outlook, Word, and Excel
- Experience using CRM systems and task or ticket-management platforms (e.g. Jira) is desirable
- Good written and verbal communication skills, with confidence engaging suppliers and subcontractors
- Ability to process work efficiently while maintaining attention to detail
- Ability to follow defined processes, quality standards, and escalation pathways
- Ability to work both independently and collaboratively within a team environment
- Prior exposure to construction terminology or documentation is advantageous but not essential
Benefits:
- Permanent work-from-home setup
- Monday–Friday: 4:00 PM–1:00 AM or 5:00 PM–2:00 AM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia, New Zealand, the United States, the United Kingdom and Europe
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
- Competitive pay and benefits
- Additional entitlements
- Structured career development programs
- Equal opportunity and inclusive workplace
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