Office Coordinator, Healthcare
Posted 2ds ago
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Job Description
Remote Office Coordinator supporting patient scheduling, insurance authorizations, EMR records, and administrative operations for a healthcare practice. Atticus Advisory Solutions provides Filipino talent and outsourced staffing services.
Responsibilities:
- Coordinate patient schedules, confirm appointments, and assist with cancellations and rescheduling requests
- Verify patient insurance eligibility and benefits and obtain required authorizations for medical, rehabilitation, and mental health services
- Respond to patient phone calls, emails, and other communications
- Assist with general patient questions and direct clinical or billing concerns to the appropriate team member
- Maintain accurate and up-to-date patient information in the Electronic Medical Record (EMR) system
- Enter data, upload documentation, and ensure required paperwork is complete and sent to clinical staff
- Perform general virtual office duties, including managing correspondence, organizing electronic files, completing forms, tracking outstanding tasks, and maintaining administrative records
- Communicate with clinical, billing, and administrative staff to support efficient day-to-day operations and a seamless patient experience
- Track outstanding authorizations, credentialing items, patient documentation, insurance requests, and other time-sensitive administrative tasks through completion
- Maintain patient confidentiality and handle protected health information in accordance with HIPAA requirements and organizational policies
Requirements:
- High school diploma or equivalent required
- Additional education or certification in healthcare administration, medical office administration, or a related field preferred
- Previous administrative experience in a medical, rehabilitation, behavioral health, or mental health setting preferred
- Experience with insurance verification and prior authorizations strongly preferred
- Familiarity with Electronic Medical Record (EMR/EHR) systems
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Strong verbal and written communication skills
- Excellent organizational, time-management, and follow-up skills
- Strong attention to detail and ability to maintain accurate records
- Ability to prioritize and manage multiple tasks independently in a remote work environment
- Knowledge of medical terminology, insurance processes, and healthcare administrative procedures preferred
- Ability to handle confidential and sensitive patient information professionally
Benefits:
- Competitive compensation
- Benefits
- Annual leaves
- Health and medical insurances
- Flexible working arrangement
- Opportunities for growth and development
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