On Demand Services Engineer
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Job Description
On Demand Services Engineer supporting ePlus, a technology solutions provider, with client network, security, and systems operations. Troubleshooting infrastructure issues and managing support tickets across rotating shifts.
Responsibilities:
- Provide ePlus clients with network, security, and systems support
- Perform network and systems support
- Troubleshoot, isolate, diagnose, resolve, and manage network and systems problems
- Work in a 7x24x365 team environment with independent discretion during rotating shifts
- Provide client end-systems support, including design, development, troubleshooting, diagnosis, and problem resolution
- Follow through until problems are resolved
- Maintain high-level technical skills and stay current with computing technology and solutions
- Work assigned tickets and projects and close tickets correctly and promptly
- Keep management informed of issues and escalations
- Comply with internal and client processes and procedural changes
- Maintain toolkit and inventory, replacing items as needed
Requirements:
- High school diploma required
- College degree preferred
- 1-2 years of networking experience
- 1-3 years field experience
- 1-3 years in a client-facing position
- CCNA upon hire or within 6 months of employment
- Experience/training with one or more of Cisco, Nortel, 3Com, Microsoft NT, Novell NetWare, or VMware
- Understanding of at least two routing protocols: IP, IPX, EIGRP, OSPF, or RIP
- Ability to perform basic protocol analysis using a LAN analyzer
- Understanding of WAN, LAN, interfaces, protocols, and topology
- Knowledge of WAN and LAN concepts
- Strong troubleshooting and performance tuning skills
- Understanding of switching concepts, including VLAN and ATM
- Experience/training with router IOS, server NOS, hardware, WAN technologies, proprietary software, and DHCP/DNS
- Excellent oral and written communication skills
Benefits:
- Variable pay through commissions based on individual sales performance
- 401(k) eligibility
- Employee stock purchase program
- Paid time off, including vacation, sick time, and personal leave
- Medical, financial, and/or other benefits dependent on the position offered
- Reasonable accommodations in accordance with relevant laws
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