Operational Support Specialist
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Job Description
Operational Support Specialist at Dialogue ensuring efficient patient flow and technical support for telemedicine services. Collaborating with teams to maintain operational efficiency in Canada.
Responsibilities:
- Oversee and manage the daily turnover of the telemedicine platform.
- Ensure smooth patient flow and timely appointments.
- Monitor and manage staff numbers to meet operational demands.
- Collaborate with WFM to address staffing needs and ensure adequate coverage.
- Provide support to staff and members facing potential technical issues.
- Troubleshoot and resolve technical challenges to maintain uninterrupted service.
- Collaborate with different departments to address operational challenges.
- Implement and maintain procedures to optimize the telemedicine platform's daily operations.
- Maintain accurate documentation of operational processes.
- Generate reports to track key operational metrics and identify areas for improvement.
Requirements:
- Proven experience in operational support or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Detail-oriented with a focus on accuracy.
- Exceeding expectations in the current role.
- Bilingualism is an asset for this position (English and French).
Benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
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