Operations Advisor
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Job Description
Operations Advisor shaping product strategy and operational solutions for Evernorth Health Services’ pharmacy clients. Managing escalated issues, projects, sales consultation, and cross-functional improvements.
Responsibilities:
- Provide overall product strategy, product support, and operational consultation for In House and Special Relationship Pharmacies
- Manage assigned service and operational deliverables, including product strategy, cross-functional project management, complex and escalated assignments, and member service and client operational initiatives
- Work across Client Optimization work streams through cross-training as needed
- Meet defined service standards to ensure Client Service Team and client satisfaction
- Provide subject matter expert consultation to Sales during RFP and post-sale activities
- Attend finalist meetings as needed
- Advise account teams and operational partners on capabilities and benefit design strategy
- Independently determine resolutions for service or escalated issues and escalate appropriately
- Participate in cross-functional teams to identify opportunities and present recommendations to leadership
- Lead special projects and share business best practices with peers
- Assist with peer training and support
- Maintain a full workload through cross-training and project assignments
Requirements:
- Bachelor’s degree preferred
- 4+ years of professional experience
- Experience in healthcare or PBM industry preferred
- Strong focus on quality, effective communication, and customer service
- Demonstrated ability managing projects utilizing proven project management processes
- Ability to work and build partnerships cross-functionally, proactively communicate, and resolve issues with the highest sense of urgency
- Ability to handle analysis from issue identification to solution delivery
- Demonstrated initiative and ability to work under pressure and meet tight deadlines
- Client-facing experience preferred
- For home working, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required
Benefits:
- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work arrangement
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