Operations Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Analyst improving Franklin Energy residential program tools, reporting, and processes. Managing Excel-based enhancements, project timelines, reporting, and continuous improvement initiatives.
Responsibilities:
- Identify and deliver operations improvements focused on Excel-based tools, process changes, and Information Management enhancements
- Develop and streamline reporting and tracking tools for client and program deliverables
- Develop project timelines and manage critical milestones for on-time delivery
- Report on in-progress and upcoming tasks against project timelines
- Liaise with support departments and potentially the client to complete projects and enhancements
- Identify automation opportunities through advanced Excel tools or Information Management development
- Serve as the point person for process, technology, and tool enhancements
- Plan training needs, process changes, and reporting capabilities resulting from program enhancements
- Support rollout of new tools and program features, including development, testing, and training
- Identify and deliver continuous improvement opportunities through system and process advancements
- Manage program reporting needs, including invoicing, data-entry validations, and troubleshooting
- Train additional staff on reporting capabilities
Requirements:
- High School diploma or equivalent required
- 1–2 years of previous customer service/sales/office experience required
- 2 years of report design and development
- 1–2 years in client facing project management
- Strong customer service and communication skills
- Ability to handle a wide work variety and work in a fast-paced environment
- Detail-oriented, organized, self-starter, and able to prioritize workload
- Ability to identify and resolve project application issues with customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel and Outlook
- Strong data entry skills in tracking systems/databases
- Effective verbal and written communication with customers, clients and employees
- Ability to analyze and interpret data and solve practical problems
- Knowledge of mathematical concepts such as fractions, percentages and ratios
- Commitment to diversity and inclusion
- Reliable transportation
- Valid driver's license
- Willingness to travel up to 10%
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Paid time off
- Paid holidays
- Other company-sponsored benefits and programs
Similar Jobs
Trade Execution & Operations Executive
Trade operations executive coordinating payments, logistics, and commodity deliveries for Drip Capital, a fintech company enabling SME global trade.
Operational Excellence Lead
Operational Excellence Lead driving continuous improvement across DS Smith’s packaging manufacturing sites. Deploying performance strategies, developing site capabilities, and delivering measurable productivity and cost improvements.
Operations Associate
Operations Associate managing digital-asset custody, settlements, reconciliations, and trade lifecycle workflows. Supporting a crypto-native hedge fund’s trading, compliance, technology, and operational infrastructure.
Senior Operations Analyst, Student Finance
Senior analyst optimizing student finance operations through automation, analytics, and systems improvement. Enhancing financial aid, billing, payment, and student experience workflows.
IT Operations Specialist I
IT Operations Specialist providing remote India-based support for Milliman’s Windows/macOS endpoints, servers, and networks. Managing troubleshooting, security, audits, backups, onboarding, and enterprise IT initiatives across APAC and EMEA.
Senior Professional Services Operations Analyst
Senior PSA operations analyst administering Certinia and Salesforce for Loftware’s cloud-based labeling platform. Improving project financials, billing readiness, utilization, and operational reporting.
Field Operations Coordinator
Field Operations Coordinator conducting vehicle inspections and coordinating dealerships for OPENLANE’s wholesale vehicle marketplace. Submitting inspection reports and supporting dealer marketing across Orange County, California.
Field Operations Coordinator
Field Operations Coordinator conducting dealership vehicle inspections for OPENLANE’s wholesale vehicle marketplace. Documenting assessments, submitting reports, and coordinating field operations across North San Diego County.
Field Operations Coordinator
Field Operations Coordinator conducting vehicle inspections and submitting reports for OPENLANE's wholesale automotive marketplace. Coordinating dealerships, sales, and operations teams across Woodland Hills and Westlake Village.
Field Operations Coordinator
Field Operations Coordinator conducting vehicle inspections and dealership coordination for OPENLANE's wholesale auto marketplace. Submitting reports and supporting buying-dealer marketing across Mountain View and San Jose.
Field Operations Coordinator
Field Operations Coordinator conducting vehicle inspections and dealership coordination for OPENLANE’s wholesale vehicle marketplace. Submitting reports and supporting dealer marketing across Pasadena, Glendale, and Alhambra.
Operations Director – ATM Managed Services
Brink’s ATM managed-services operations director leading APAC-IMEA operational enablement. Driving process improvement, automation, risk management, vendor performance, and customer onboarding across regional markets.
Operations Manager
Operations Manager leading multi-site hospitality teams, client service and contract finances for BaxterStorey. Driving business development and Health & Safety across South Wales.
Critical Environment Ops Supervisor
Critical Environments Operations Supervisor overseeing data center and facility reliability for JLL’s real estate services business. Managing maintenance, incidents, vendors, and engineering teams across Chicago and Milwaukee.
Operations, Client Coordination
Operations coordinator managing client communications, CRM, payments, and events. Supporting a dental and healthcare coaching consultancy’s daily operations and growth.
Working Student – Operations Assistant
Werkstudentische Operations-Unterstützung bei gartenAI, einem Unternehmen für KI-Lösungen, Software Engineering und Automatisierung. Aufgaben-Tracking, Kommunikation, Reisen, Finance Operations und AI-Workflows.
Operations Associate – LATAM
Operations Associate managing recruiting outreach, billing, and administration for Whippy’s AI communication platform. Remote across Latin America, with Buenos Aires hybrid preferred.
Head of Operations
Head of Operations owning billing, contracts, recruiting, and compliance for Whippy’s AI communication platform. Building the operational team and systems for scale.
Operations Lead
Operations Lead building ivyclip’s international supply chain, logistics, and fulfillment operations. Scaling the hair-clip brand across European markets, retailers, and channels.
Medical Operations Associate
Medical Operations Associate supporting medical monitoring and drug development projects at ICON, a global healthcare intelligence and clinical research organisation. Coordinating stakeholders, quality control, mentoring, and process improvement.