Operations and Logistics Administrator
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Job Description
Operations and Logistics Admin supporting U.S. Nursing’s healthcare strike staffing services. Managing procedures, housing logistics, client communications, systems, tickets, and surveys.
Responsibilities:
- Maintain and track up-to-date standard operating procedures for all departments
- Travel up to 30% of the time in support of job actions, as needed
- Communicate and deliver presentations to internal leadership, healthcare professionals, and hospital executives
- Review, audit, update, and create opportunities, rate cards, and jobs within Bullhorn and the Quickbase Order Grid app
- Assist with creating and updating client presentations
- Attend client calls, capture notes, identify needs, and communicate solutions
- Work with the logistics team to manage, update, and analyze hotel RFPs and reported availability
- Provide accurate and detailed housing directions to candidates and USN staff
- Respond to call center tickets and resolve operations, housing, and transportation needs
- Coordinate across departments or functional areas to support work production and service quality
- Create, manage, and track internal and external surveys
- Perform additional duties as requested by management
Requirements:
- High School diploma required
- Minimum of two years’ experience in general office, customer service, or data entry
- Ability to follow instructions and work independently while exercising sound judgment
- Strong organizational and time management skills with ability to prioritize tasks and meet performance expectations in a fast-paced environment
- Flexibility and adaptability in handling changing schedules and tasks
- Excellent verbal and written communication skills
- Ability to manage sensitive and confidential situations using tact, discretion, and diplomacy
- Strong decision-making skills, including ability to interpret and apply written procedures and policies
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Intermediate to advanced Excel skills desired
- Marketing and communication skills, including formatting and creating presentations desired
- Proficiency with QuickBase, Smartsheet, Bullhorn, DocuSign, and similar business tools desired
- Prior experience in healthcare, staffing, or project planning desired
- Prior experience in a multi-company or divisional organization desired
- Ability to use telephone, email, video conference, and face-to-face communication
- Ability to operate office equipment including computers, copiers, scanners, cameras, phones, headsets, keyboards, and mice
- Ability to sit for extended periods at a keyboard and workstation
- Ability to lift up to 15 pounds at times
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- FSA/HSA
- Company-paid life insurance
- 401K with discretionary match
- Paid time off
- Paid parental leave
- Tuition reimbursement
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