Operations Associate
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Job Description
Customer support role helping clients navigate insurance issues via calls and emails at Berlin-based company. Join a small, mission-driven team without sales incentives.
Responsibilities:
- Answer customer queries through email and calls
- Effectively deal with customer issues
- Answer customers within one working day with the team
- Respond to urgent requests within one hour during working hours with the team
- Communicate with insurance partners as necessary
- Complete manual tasks such as policy purchases, claim submissions, cancellations, and more
Requirements:
- Careful and detail-oriented when completing repetitive tasks
- Comfortable following instructions and established processes in day-to-day operations
- Outstanding customer service skills
- Ability to recognize urgent matters and prioritize / balance customer inquiries
- Fluent in Business English
- Exceptional interpersonal and communication skills
- Not needed, but nice to have: Experience in customer support and/or insurance
- Fluency in German, with the ability to communicate clearly in a professional context
- Personal experience as an expat living in a country away from home
Benefits:
- €1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc.
- €500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.
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