Operations Associate
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Job Description
Operations Associate improving finance, recruiting, and internal systems for Nen Creative, a creative studio helping tech startups launch bold brands and ideas.
Responsibilities:
- Administer internal tools and systems, including Google Workspace, Slack, Figma, GitHub, Monday, and other platforms
- Own client invoicing operations, including preparing invoices, tracking receivables, following up on outstanding payments, and escalating issues when needed
- Coordinate vendor onboarding, payment requests, insurance documentation, contracts, DocuSign workflows, and other business operations
- Build and maintain SOPs, trackers, dashboards, and internal documentation
- Support recruiting operations by maintaining hiring plans, coordinating with recruiters, scheduling interviews, and tracking candidates
- Help execute company-wide initiatives and process improvements
- Identify opportunities to automate repetitive work and improve internal system efficiency
- Address new operational problems and help determine solutions
Requirements:
- Must be based in the United States
- 0 to 2 years of work experience
- Startup, high-growth, or builder experience is a strong plus
- Ability to thrive in a high-performance environment with a high bar for quality and execution
- Ownership of outcomes from start to finish and consistent follow-through
- Exceptional organization, discipline, and attention to detail
- Clear and professional written and verbal communication
- Proactive and comfortable figuring things out without every step defined
- Ability to move quickly, prioritize well, and maintain urgency
- Experience at a startup, creative agency, studio, or other fast-growing company is a bonus
- Familiarity with Google Workspace, Slack, Monday, Asana, an ATS, or accounting/invoicing platforms is a bonus
- Experience building automations or using AI tools to improve workflows is a bonus
- Comfortable working late nights and weekends as needed; this is not a 9-5 job
- Must answer whether employment visa sponsorship will be required
Benefits:
- Healthcare coverage
- PTO
- Company holidays
- Remote-friendly, flexible, and entrepreneurial environment
- Exposure to company leadership and a fast-growing creative business
- Opportunity to build systems and processes used as the company scales
- Opportunity for broader ownership across business operations as the company expands
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