Operations Coordinator
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Job Description
Operations Coordinator organizing customer scheduling, subcontractors, and processes for a growing home-services company. Supporting handyman repairs, remodeling, and ongoing home maintenance across LATAM.
Responsibilities:
- Manage incoming customer calls, emails, and correspondence, providing professional and timely responses.
- Schedule and coordinate jobs, service calls, and customer appointments.
- Coordinate with subcontractors and service providers to keep jobs organized and on track.
- Follow up on customer requests, appointments, documentation, and outstanding tasks.
- Keep customer, job, scheduling, and CRM information accurate and organized.
- Provide administrative and operational support to management.
- Assist with basic bookkeeping, invoicing, expense tracking, and related financial tasks.
- Create and improve processes and systems to make daily operations more organized and efficient.
- Take initiative, identify problems, ask questions, and develop practical solutions to keep operations moving.
Requirements:
- Previous experience in Office Management, Operations Coordination, Business Administration, or a similar role.
- Excellent spoken and written English.
- Proficient user of ChatGPT and Claude.
- Strong customer service and professional communication skills.
- Excellent organizational and time-management abilities.
- A proactive, self-motivated approach with strong problem-solving and critical-thinking skills.
- Confident in asking questions rather than making assumptions.
- Strong execution and results-oriented mindset.
- Adaptability to learning new technology and software.
- Experience in construction, contracting, home services, remodeling, or a related industry (highly preferred).
- Experience coordinating contractors, technicians, or field-service teams (highly preferred).
- Previous CRM knowledge (highly preferred).
- Proficiency with scheduling, invoicing, bookkeeping, or admin tasks (highly preferred).
Benefits:
- Remote work
- Base salary of $2000–$2500 USD per month
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