Operations Coordinator
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Job Description
Operations Coordinator managing daily operations and communication for Soundview Landscape Irrigation. Ensuring project tracking and client communication in a remote role.
Responsibilities:
- Serve as the primary point of contact for incoming customer calls and inquiries
- Manage high-volume phone and email communication with clients
- Schedule service appointments and coordinate technician calendars
- Dispatch crews and communicate schedule updates throughout the day
- Create, update, and maintain work orders
- Track project and service status to ensure timely completion
- Communicate proactively with customers regarding scheduling, delays, and service updates
- Support administrative functions including data entry, document management, and reporting
- Collaborate closely with field crews and leadership to ensure seamless operations
- Identify inefficiencies and help develop new processes, workflows, and best practices
- Maintain accurate records and ensure exceptional customer service at every touchpoint
Requirements:
- 3+ years of experience in administrative, office coordination, dispatching, scheduling, or customer service role
- Experience supporting service-based industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar environments preferred
- Strong ability to multitask and prioritize in a fast-paced setting
- Exceptional communication and customer service skills
- Highly organized with strong attention to detail
- Comfortable managing multiple moving pieces simultaneously
- Self-starter who works effectively with minimal supervision
- Process-minded individual who enjoys creating structure and improving efficiency
- Proficiency with Microsoft Office, Google Workspace, and business software systems
Benefits:
- healthcare benefits
- 401K (3% match)
- PTO
- major holidays off
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