Operations Lead
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Job Description
Operations Lead building ivyclip’s international supply chain, logistics, and fulfillment operations. Scaling the hair-clip brand across European markets, retailers, and channels.
Responsibilities:
- Operational responsibility for procurement, logistics, sales, and finance
- Ensure that goods are available at the required location on time
- Manage day-to-day operations from ordering and production through transportation, warehousing, and retail replenishment to online fulfillment
- Build scalable processes, systems, and partner structures across multiple countries, retailers, and channels
- Own forecasting and ordering across all channels
- Manage manufacturers while balancing product availability and working capital
- Manage freight, customs clearance, retail warehouses, online fulfillment, and Amazon FBA
- Design the European logistics and fulfillment setup based on costs, service levels, and error rates
- Ensure reliable retailer supply, including call-offs, delivery windows, displays, and complaints
- Define processes, KPIs, and tools
- Build customer operations tools, processes, and goodwill policies
- Translate recurring customer feedback into improvements
Requirements:
- Several years of experience in operations, supply chain, or logistics involving physical products
- Proven responsibility for goods, orders, inventory, or product availability
- Understanding of the interdependencies between forecasting, procurement, production, working capital, transportation, and sales
- Experience working with 3PLs and freight forwarders; international sourcing and retail supply experience is preferred
- Ability to turn unstructured processes into simple, scalable processes and document them
- Proactive problem-solving mindset and strong sense of ownership
- Excellent communication skills in German and English
- A master’s degree in supply chain management, logistics, or a comparable field is a plus, but not required
Benefits:
- Key role with significant impact and direct collaboration with the founders
- Career path toward Head of Operations, with the opportunity to build your own team
- Competitive base salary plus participation in the company’s success
- 100% remote
- Paid co-working space in your city of choice
- Company car or JobRad bicycle leasing
- Fitness benefits and other perks
- Hardware of your choice
- 26 days of annual leave
- 20 workation days elsewhere in the EU
- €1,500 annual professional development budget
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