Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Manager leading multi-site hospitality teams, client service and contract finances for BaxterStorey. Driving business development and Health & Safety across South Wales.
Responsibilities:
- Provide leadership and direction to direct reports and ensure high service levels
- Take responsibility for company Health & Safety and promote a culture of excellence
- Proactively present BaxterStorey to the South Wales marketplace and pursue growth opportunities
- Work with sales teams on leads, tenders, presentations and site show rounds
- Conduct market research to identify business development opportunities and new market sectors
- Build prospective-client relationships and mobilise new contracts
- Follow up leads and secure appointments
- Monitor and contribute to client Service Level Agreements and report performance themes
- Build client relationships while ensuring onsite managers remain primary contacts
- Ensure direct reports meet client needs, contractual obligations and company values
- Manage contract finances within budget and report to the Operations Director
- Ensure compliance with company policies and procedures
- Conduct quarterly Health & Safety site audits and communicate new policies
- Work with clients, suppliers and teams to identify service improvements and share feedback
- Recruit, induct, appraise, coach, mentor and develop direct reports
- Write job descriptions and person specifications
- Support grievance and disciplinary procedures
- Create development, improvement and succession plans
- Recognise and reward exceptional performance
Requirements:
- Proven track record of successfully managing multi-site operations and multiple clients
- Proven track record of successfully leading and managing managers
- Experience managing service level agreements and key performance indicators
- Experience leading a department or business function
- Experience of data analysis and interpreting and presenting data in a business environment, including proposals
- Proven track record of presenting management information and collating and reporting statistics for performance measurement
- Some experience in a catering environment is desirable
- Up-to-date knowledge of current foodservice developments and food trends
- Microsoft Office, particularly Word, Excel and PowerPoint, to at least intermediate level
- Strong working knowledge of employment legislation relating to grievance, disciplinary, managing attendance and recruitment
- Strong working knowledge of Health & Safety processes and their implementation
- Charismatic leadership skills, ability to engender trust and engage at all levels
- Influencing and motivational skills
- Strategic expertise and commercial vision
- Strong decision-making skills and ability to remain thoughtful and objective while responding quickly to external events
- Ability to set compelling visions and develop stretching objectives
- Ability to travel across South Wales and to the UK for wider business events and meetings
- Must spend at least 60% of time on site in client locations
- Flexibility and open-mindedness in an ever-changing business
Benefits:
- Car allowance, or company car
- Bonus
- Pension with employer contribution
- 28 days annual leave
- Family private medical cover
- Ongoing training and development with access to company academies
- Access to Perkbox benefits app providing access to high street discounts and benefits
- Option to work at home when not in a client location
Similar Jobs
Operations Director – ATM Managed Services
Brink’s ATM managed-services operations director leading APAC-IMEA operational enablement. Driving process improvement, automation, risk management, vendor performance, and customer onboarding across regional markets.
Critical Environment Ops Supervisor
Critical Environments Operations Supervisor overseeing data center and facility reliability for JLL’s real estate services business. Managing maintenance, incidents, vendors, and engineering teams across Chicago and Milwaukee.
Operations, Client Coordination
Operations coordinator managing client communications, CRM, payments, and events. Supporting a dental and healthcare coaching consultancy’s daily operations and growth.
Working Student – Operations Assistant
Werkstudentische Operations-Unterstützung bei gartenAI, einem Unternehmen für KI-Lösungen, Software Engineering und Automatisierung. Aufgaben-Tracking, Kommunikation, Reisen, Finance Operations und AI-Workflows.
Operations Associate – LATAM
Operations Associate managing recruiting outreach, billing, and administration for Whippy’s AI communication platform. Remote across Latin America, with Buenos Aires hybrid preferred.
Head of Operations
Head of Operations owning billing, contracts, recruiting, and compliance for Whippy’s AI communication platform. Building the operational team and systems for scale.
Operations Lead
Operations Lead building ivyclip’s international supply chain, logistics, and fulfillment operations. Scaling the hair-clip brand across European markets, retailers, and channels.
Medical Operations Associate
Medical Operations Associate supporting medical monitoring and drug development projects at ICON, a global healthcare intelligence and clinical research organisation. Coordinating stakeholders, quality control, mentoring, and process improvement.
Vertical Operations Manager – West
Vertical Operations Manager leading AI-powered vehicle inspection installations and lifecycle service. Managing field teams, vendors, SLAs, and operational delivery across automotive verticals.
Vertical Operations Manager – West
Vertical Operations Manager overseeing UVeye’s AI-powered vehicle inspection deployments, installations, and lifecycle services. Managing field teams, vendors, SLAs, and operational performance across automotive verticals.
Vertical Operations Manager – West
Vertical Operations Manager overseeing delivery, installation, and field service operations for UVeye's AI-powered vehicle inspection systems. Managing teams, vendors, SLAs, costs, and deployment performance across automotive verticals.
Manager 3PL Operations, Warehousing, Logistics
3PL logistics manager optimizing pharmaceutical warehousing, transportation, inventory, and launches for Dr. Reddy’s. Driving provider performance, compliance, and customer delivery across U.S. operations.
Director of Specialty Travel Operations
Director leading specialty travel operations teams at ADTRAV, a corporate and government travel management company. Managing performance, client escalations, KPIs, SLAs, staffing, and process improvements.
Process Improvement Technician
Técnico de melhoria de processos na SONDA, empresa de tecnologia. Monitoramento de chamados, backlogs e SLAs, relatórios gerenciais e suporte à qualidade.
Operations Manager, Concierge Services
Responsable indépendant gérant et optimisant des locations courte durée pour ALB Conciergerie. Développant un portefeuille de propriétaires et des revenus récurrents via Airbnb, Booking et Abritel.
Operations Manager, Property Management
Responsable indépendant gérant et développant un portefeuille de locations courte durée pour ALB Conciergerie. Optimisation Airbnb, réservations, voyageurs et prospection de propriétaires.
Operations Manager, Property Concierge Services
Responsable indépendant optimisant des logements Airbnb, Booking et Abritel pour ALB Conciergerie, réseau français de gestion locative courte durée. Développement d’un portefeuille de propriétaires et coordination des séjours.
Airbnb Operations Manager
Responsable indépendant optimisant des locations Airbnb pour ALB Conciergerie. Gestion des annonces, voyageurs, prestataires et prospection de propriétaires.
Operations Manager – Property Concierge Services
Responsable indépendant gérant et optimisant des locations Airbnb, Booking et Abritel pour ALB Conciergerie. Développement d’un portefeuille de propriétaires et coordination des opérations voyageurs.
Director of Strategy and Operations, International Government Relations
GE Aerospace strategy director shaping government relations strategies across global growth markets. Supporting geopolitical analysis, executive recommendations, and operational transformation for the international relations team.