Operations Manager – PropTech SaaS
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Job Description
Operations Manager supporting backend customer operations in a fast-paced PropTech SaaS environment. Focused on operational efficiency and process coordination across teams.
Responsibilities:
- Execute high-volume backend operational workflows across customer accounts
- Upload and manage customer documentation within the platform
- Update appointment reminders and operational system records
- Process operational tickets submitted by the Customer Success team
- Maintain accuracy and consistency across operational data workflows
- Collaborate with operations leadership to map customer workflows
- Document repeatable operational processes and SOPs
- Maintain and update internal documentation as workflows evolve
- Identify repetitive operational tasks suitable for automation
- Surface automation opportunities to engineering stakeholders
- Support operational efficiency improvements through workflow analysis
- Utilize basic automation tools or scripting where applicable
- Coordinate ticket intake from Customer Success teams
- Communicate operational updates asynchronously across teams
- Partner with engineering teams on automation handoffs
Requirements:
- 3+ years of experience in operations, implementation, customer operations, or backend operational support roles
- Strong attention to detail and operational accuracy
- Advanced proficiency in Microsoft Excel and Google Sheets
- Experience handling repetitive, high-volume operational workflows
- Strong written English communication skills
- Ability to work independently within small, async-first startup environments
- Strong pattern recognition and process improvement mindset
- Ability to commit to long-term US business hour overlap
- Comfortable working in execution-heavy operational environments
- Nice-to-Haves (Preferred)
- Experience with automation tools such as Zapier, Make, or similar platforms
- Basic scripting experience using Python or JavaScript
- Experience in SaaS operations, implementation, or customer onboarding environments
- Experience documenting SOPs or operational workflows
- Exposure to PropTech, real estate, or homebuilding industries
- Prior startup or high-growth company experience
Benefits:
- **Competitive Salary:** Based on experience and skills
- **Remote Work:** Fully remote—work from anywhere
- ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
- ** Generous PTO:** In accordance with company policy
- ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
- **Direct Mentorship:** Guidance from international industry experts
- **Learning & Development:** Ongoing access to resources for professional growth
- **Global Networking:** Connect with professionals worldwide
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