Operations Manager
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Job Description
Operations Manager responsible for client specifications and team management while working remotely from Spain. Engaging in resource planning, recruitment, and compliance monitoring for operations.
Responsibilities:
- Meet defined tasks related to client specifications
- Formulate, organize, and assign the monthly work plan for the field team
- Proactively recruit and onboard field service providers
- Track key performance indicators (KPIs) and monitor compliance with service level agreements (SLAs)
- Control budgets and monitor expenses
- Ensure adherence to legal and regulatory standards
- Identify bottlenecks and standardize procedures for maximum efficiency
- Work closely with EMEA Operations Manager and IT accounts across Europe
Requirements:
- 8+ years of experience in operations management
- Proficiency in Microsoft Office tools
- Bachelor's or Master's degree in computer science, Information Technology, or related field
- Strong team leadership and management skills
- Proficient in English and Spanish (both spoken and written)
Benefits:
- Work from home opportunity
- Competitive salary
- Professional development
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